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Shutter button came off ?


Warren

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XT-2. Had it a few weeks. Used it this afternoon. Put it back into my LowePro backpack. Got home. Noticed the shutter button was gone! And the surrounding on/off switch.

This is my 7th camera of the FujiX system and never had an issue.

I'm still traveling ( have an X100F with me ). Has this happened to anyone else? I'll call Fuji customer service when I get home in a few days. I'm sure I'll have to send it in...

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Spoke to Fuji repair in Edison, NJ. Camera has arrived. The woman answering the phone was super cool. Gave me a reference number and told me that I could call anytime and that she understood the separation anxiety...

 

I will say the Edison facility is FANTASTIC!  I used to have my 2001-2005 Fuji Finepix S1Pro and S2Pro dSLR's tuned, cleaned and repaired (on the rare occasion when needed()  there.  They are still outstanding!

Edited by jlmphotos
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Yes. That's a pretty bad glitch. How can anyone like himself? It's totally unnatural. Let's all switch to Sony platform!

 

Nah, you watch, they'll get behind Beta while the rest of the world rockets ahead with VHS! 

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just a question about how this could have happened....did you have a screw-in soft release on the shutter button? I use a soft release but was told it creates greater strain/stress on the mechanism which makes sense to me. I still use one though :rolleyes:

I use a soft release and have not had a problem.  If a soft release creates a strain on the shutter release then wouldn't a cable release create the same strain? If that's true then why did Fuji provide the ability to attach a cable release? 

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I use a soft release and have not had a problem.  If a soft release creates a strain on the shutter release then wouldn't a cable release create the same strain? If that's true then why did Fuji provide the ability to attach a cable release? 

Well, sir, a cable release is generally used on a static camera on a tripod or resting on something. A soft release isn't used specifically for tripod work, it's for everyday work. I would think this is fairly obvious

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I don't really understand this post. Under what circumstance would you buy, presumably, a new camera, find that something falls off it, and then send it for service/repair? Surely you take it back to the retailer you bought it from and obtain a new replacement or refund.

Edited by Kimball Kinnison
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So, The camera arrived last night, back from Fuji in Edison. They were brilliant. I called after I had seen that the camera had arrived, via UPS (Thurs). They explained the process and gave me a tracking number. I was told that I could call any time, that they understood separation anxiety.  I called on Tuesday to see what the status was, and was told it was at the repair desk as we spoke. Wondered about timing, going to see my mom and would like the camera for the visit. Thursday afternoon it arrived back home. Top plate was replaced, camera cleaned inside and out. The firmware was updated. All my settings were reset, but, I have them written down and can get them all sorted out in a few minutes. 

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So, The camera arrived last night, back from Fuji in Edison. They were brilliant. I called after I had seen that the camera had arrived, via UPS (Thurs). They explained the process and gave me a tracking number. I was told that I could call any time, that they understood separation anxiety. I called on Tuesday to see what the status was, and was told it was at the repair desk as we spoke. Wondered about timing, going to see my mom and would like the camera for the visit. Thursday afternoon it arrived back home. Top plate was replaced, camera cleaned inside and out. The firmware was updated. All my settings were reset, but, I have them written down and can get them all sorted out in a few minutes.

Why would you send a new camera for repair? Surely you would take it back to the retailer you bought it from and obtain a new replacement or refund.

 

You now have a few weeks old device that's been repaired. Perhaps your country has poor customer laws?

 

Could you explain please, I'm just trying to understand the reasoning?

Edited by Kimball Kinnison
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     Here's my reasoning to get the camera repaired, rather than replaced by the shop I purchased it in, or just claim it on my insurance. Yes, there are a number of assumptions in my thinking...

 

     Returning it would have resulted in a non-fuji specialist looking at the camera and deciding what to do about it. Then, it could have been repaired by someone with a screwdriver and returned. Meh...If I had a big problem later on is my warranty still good via Fuji?

 

     Claiming it under insurance, not necessary until I saw what Fuji would do...

 

     So, when I bought the camera, it had come off an assembly line. While the camera had been run through checks, it was one of many,  with quotas to inspect each day. How much personal time would have spent with the camera? What range of specs was acceptable?

 

     What I have now is  camera that was repaired by replacing the top piece. Not really an intense tear down. The camera was also gone over by 1 technician, from head to toe to insure all functions are as they should be. The camera was cleaned top to bottom, and the firmware was updated. All in about a week with no muss or fuss...

 

     It also shows me the commitment Fuji has to me, the consumer, so, it is a big win for them as well. 

 

     Also, the camera is mine. The repair is part of the history of the camera. Not necessarily a bad part of the history. The repairs were done painlessly. I'm not sure how any other options would have played out. I realize that is kinda weird, but I get an attachment to some things. I had to wait quite a while to get the chrome edition. I had to save to purchase it. What I have now is my camera that has been had inspected and adjusted by a Fuji technician. 

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I don't really understand this post. Under what circumstance would you buy, presumably, a new camera, find that something falls off it, and then send it for service/repair? Surely you take it back to the retailer you bought it from and obtain a new replacement or refund.

 

Why would you expect the retailer to replace the camera, if the owner has been using it for several weeks? It's now a used camera that cannot be re-sold as new even after repair, and I doubt very much that Fuji would be prepared to buy it back from the retailer, only to fix it.

 

That's why items like this are sold with a warranty. So they can, and will, be fixed by the manufacturer.

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Why would you expect the retailer to replace the camera, if the owner has been using it for several weeks? It's now a used camera that cannot be re-sold as new even after repair, and I doubt very much that Fuji would be prepared to buy it back from the retailer, only to fix it.

 

That's why items like this are sold with a warranty. So they can, and will, be fixed by the manufacturer.

I live in England, part of the United Kingdom. We have quite comprehensive customer protection laws and regulations. One part of which says that items should be sold fit for purpose and last as reasonably expected. I wouldn't even consider sending anything back to claim repair certainly within the first few months. My contract is with the retailer and I would expect the retailer to replace, not repair, or refund fully if an item failed within the first few months.

 

This is borne out of experience, I've had full, no questions asked, replacements and full refunds as long as six months after purchase. I'd expect nothing less.

 

Unfortunately, many counties have much poorer consumer laws.

 

******************

 

To address the other points: I wouldn't expect the retailer to attempt diagnosis or repair, I'd expect and get replacement with new, or refund. I wouldn't see insurance being considered at all.

 

As far as cleaning is concerned, I wonder what they cleaned off after 2 weeks or so of use. It​ probably involved a quick squirt of a rocket blower; thank goodness you weren't charged for the cleaning!!

 

I'm not knocking your decision, if that's the way your country does business then go for it. Hope it works well for you.

Edited by Kimball Kinnison
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I live in England, part of the United Kingdom. We have quite comprehensive customer protection laws and regulations. One part of which says that items should be sold fit for purpose and last as reasonably expected. I wouldn't even consider sending anything back to claim repair certainly within the first few months. My contract is with the retailer and I would expect the retailer to replace, not repair, or refund fully if an item failed within the first few months.

 

This is borne out of experience, I've had full, no questions asked, replacements and full refunds as long as six months after purchase. I'd expect nothing less.

 

Unfortunately, many counties have much poorer consumer laws.

 

 

 

Well firstly, thank you for telling us where England is. Lots of ignorant people on the internet who would have needed to look that up, I'm sure.

 

And while the UK - like most civilized countries (not counties, that's a different thing) may have comprehensive consumer protection laws, expecting a refund or replacement after several weeks of satisfactory ownership is absurd. Apart from anything else, no matter who you think you have a 'contract' with, the retailer didn't design, build, and manufacture the cameras and other items in his store; whatever repair or replacement options that retailer may have are dependent on the policies of the manufacturers, essentially.

 

In the 70's and 80's I worked for various retailers, both in consumer electronics and photographic retail. Kits Cameras in Edmonton, Calgary, Abbotsford and Vancouver, as well as London Drugs (a major photographic retailer in this country) and Lens & Shutter, one of the leading photographic suppliers here in Vancouver. Which is on the west coast.

 

LD had a very liberal policy in those days, in terms of ensuring consumer satisfaction. I've seen them refunding customers in full, for items returned without packaging or receipt - or reason. Who pays for this? And I well remember one 'customer' who bought a brand new Nikon, motor drive, lenses, the works. Came back to the store two weeks later with a suntan, and handed all the stuff back saying he didn't really like it (not sure why, he wasn't clear on that). Having obtained his refund for thousands of dollars worth of equipment, he then went over to the photofinishing counter and dropped off a couple dozen rolls of film for processing. His holiday snaps, no doubt.

 

Wanna buy a 'new' camera and other equipment from a store like that? I don't! Because it isn't new, it's used, and if I'm going to buy used equipment I expect to pay substantially less for it (while anticipating something like a 30-day warranty, rather than a year or two).

 

Retailers are going to vary, in their approach to this type of issue. No customer should be taken advantage of, at any time - but neither should the retailer. Contracts work both ways, sir. And retailers need to take care of their rights, just as customers do.

 

----------------------------------------------------------------------------------------------------------

 

For many years, Canon was 'my' brand; I think I've owned at least half a dozen different Canon cameras and quite a number of their lenses. Ironically, being as I'm a fan of the brand, I've also had two different brand new Canon cameras fail on me, and just at the worst time - when out of the country on holiday. Let me relate my experiences.

 

Around 1979 I had bought the one of the last new Canon EF's in Canada, from Leo's on Granville. Several days later, I'm in San Francisco, and the thing has gone dead on me; the meter didn't work, nor did the electronic shutter. 2 hours. That's how long it took Canon's store in SF to effect the repair (some companies have international warranties), and I was back in action. The camera never let me down again.

 

About five years later, having recently bought a new Canon F1 and added it to my arsenal, I was shooting in St. Paul's Cathedral - that's in London - and the light meter quit. Yikes, right at the beginning of a three week vacation. I called the local Canon Distributor/Repair Centre - it's now lunchtime, and I'm heading north the next morning. They encouraged me to get the camera over to them as quickly as I'm able, and next thing you know I've grabbed the rental car in Reigate and I'm on the north circular, wondering what the chances are of getting this problem resolved right away.

 

What do you know? In the time it took to have a pie and a pint at the local pub, they had the thing fixed. As with the EF, that camera never afterward gave me even a moment's trouble, and I owned both of them for years and put them through the hard use they were designed for - shooting in all conditions and situations.

 

This kind of solid support is why I'll always be ready to buy Canon, or Fujifilm (who clearly provide a similar level of support, I'm now owning my third Fujifilm camera). Retailers come and go; it's a tough market out there, particularly in this internet age when the brick-and-mortar stores are falling by the wayside.

 

It has to make you think. About values, about transactions, about support and fairness.

Edited by CDBC
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Here's my reasoning to get the camera repaired, rather than replaced by the shop I purchased it in, or just claim it on my insurance. Yes, there are a number of assumptions in my thinking...

 

     Returning it would have resulted in a non-fuji specialist looking at the camera and deciding what to do about it. Then, it could have been repaired by someone with a screwdriver and returned. Meh...If I had a big problem later on is my warranty still good via Fuji?

 

     Claiming it under insurance, not necessary until I saw what Fuji would do...

 

     So, when I bought the camera, it had come off an assembly line. While the camera had been run through checks, it was one of many,  with quotas to inspect each day. How much personal time would have spent with the camera? What range of specs was acceptable?

 

     What I have now is  camera that was repaired by replacing the top piece. Not really an intense tear down. The camera was also gone over by 1 technician, from head to toe to insure all functions are as they should be. The camera was cleaned top to bottom, and the firmware was updated. All in about a week with no muss or fuss...

 

     It also shows me the commitment Fuji has to me, the consumer, so, it is a big win for them as well. 

 

     Also, the camera is mine. The repair is part of the history of the camera. Not necessarily a bad part of the history. The repairs were done painlessly. I'm not sure how any other options would have played out. I realize that is kinda weird, but I get an attachment to some things. I had to wait quite a while to get the chrome edition. I had to save to purchase it. What I have now is my camera that has been had inspected and adjusted by a Fuji technician.

 

Hi Warren, I'll respond to you directly as the other post seems to have gone a bit off topic, what with correcting my spelling mistakes and all.

 

I didn't mean any undue criticism, I was simply asking for your reasoning. It is a forum after all - you had my views, I was wanting yours. Hope the camera is good now.

 

I'm expecting mine in the next few weeks, when I can muster enough courage to buy it!

 

I've had a few x cams since 2011 mostly x100 series but most recently a XT10. I've just sold that and am thinking of using the proceeds for a xt2.

Hope everything is fine.

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