My brand new X-T4 freeze now and then - anyone else same problem?

[bem 12]

Hi,

I have a brand new X-T4. I have only used if for 2 days. Photo quality is OK in my opinion (at least some photos, some is very bad quality). But now and then my X-T4 has just freeze and it do not respond to any user input. Only way I have found to get out of it is to take out the battery and then turn on the camera again. Then all works fine again.
When I got the camera and lens (Fujinon XF16-80 mm F4 R OIS WR) I upgraded the camera to latest firmware (ver. 1.02) and the lens as well (ver. 1.05) before I started to use it.
I use two SD memory cards in the camera, Sony SF-G64T (UHS-II, V90) 64 GB (one such card in each memory slot).
I have a battery grip VG-XT4 with two NP-235W batteries but I have not mounted it on the camera and used it yet.

Anyone experience same problem that I have with my brand new camera?
I suspect the firmware but that is just a guess. 

regards,
Bo (Sweden)

 

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Edited July 14 by bem

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[bpmccammon 1]

You and I know that this is a similar comment/question to the one I asked and to which you replied.  I hope that adding another question will help someone with information find the questions and respond.  My issue is that my X-T4 "freezes" when turned on ever since I updated to v1.02 firmware.  The LCD is live but everything else is frozen and unresponsive.  After about 10 seconds the EVF and the buttons resume normal function.  I have used X-T1, X-T2, X-T3 and never had a problem updating firmware on any of them.  I always use an SD card for the updates.

I would really like someone at Fuji to acknowledge that the update has problems and let us know if there is a remedy in the making.  If I can't get some information soon I will be returning the camera and falling back to my trusted X-T3. 

#v102fail 

[bem 12]

I was out some hours today Sunday July 12, 2020, the third day using my brand new X-T4. It frooze again after maybe an hour usage. I took out the battery and inserted it again and then it worked fine for the rest of the day. Out of 3 days usage it has froozen at least one time each day (some day several times) when using my X-T4. That is rather easily repetable in my humble opinion. 
/Bo

Edited July 17 by bem

[bem 12]

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Hi,

I have now e-mailed "Fujifilm Nordic" support with basically same info I have written here.
It was not possible to phone them that I tried first, only e-mail is accepted.
So now I will have a support "case" with Fujifilm in Sweden.
If I get any answer and how the problem with my X-T-4 is solved I will post again here so You know.
/Bo
 

[bem 12]

I have today got an answer from Fujifilm Nordic support (Swedish).
They tell me to send back the camera and request a new on warranty from the reseller Scandinavian Photo.
I asked them if I should try downgrade the X-T4 firmware from 1.02 to 1.01 but they adviced not to do that because it could damage the camera. So I will not do that.
I have replied and asked if they have checked with Fujufilm centrally (in Japan) if they have any reports of similar freeze problem I have with my X-T4 camera.
I have also asked if I should ask the reseller to install the latest firmware 1.02 in the camera before they send a new to me (if I claim a new on warranty), just to avoiid any discussion me as user has screwed up the camera with the 1.02 firmware upgrade. I'm waiting for answer on that question now. I also said to them, maybe it is a problem with firmware 1.02 and then even a new camera will behave similar with freeze maybe if it has 1.02 installed. I'm waiting for answer on that though question also from Fujifilm support.
/Bo

 

[Franky 0]

July 14th I got my new X-T4, I did also install firmware 1.02 (after unboxing) AND yes it also freezes from time to time. So far i just need to switch off then on for normal recovery. I have used my camera very little, i hope is only due to Firmware. Apologies I can’t add further insights. Will be following this forum. Cheers

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[bem 12]

Franky, can You check under the hatch for the SD card(s) if Your X-T4 is made in China or made in Japan? See photo below. Mine is made in China, and my X-T4 is just 6 days old (since I bought it brand new from the largest photo online shop here in my country). Sorry to hear that it is a freeze problem with your brand new X-T4 also.
I do not know how common it is for users to upgrade firmware in a camera like this, but it is sure easy and when one look at the new features (and fixes,  but Fujifilm do not tell what is fixed) I see no reason not to install firmware 1.02 in the X-T4 camera. It is so easy to make a firmware upgrade also and it was no problem at all to make the upgrade.
I have asked Fujifilm in my country if they think it is a firmware problem and I have also asked them to read this forum about X-T4 to see that it is more people that has freeze problem with X-T4 after upgrade to firmware 1.02. The answer I got  was:
"This is certainly nothing that should happen with this camera and I recommend You to contact the reseller to get it exchanged to another that works better."

I replied to them and asked if I should downgrade to firmware 1.01 but they said not to do that since it can damage the camera.
I also asked if they had checked with Fujifilm centrally (I was thinking Japan then) if  they had reports others had freeze problem with X-T4 with firmware 1.02 but they have not answered that and I do not expect answer on that. They have told me to get a new camera on warranty so I think that tells me what I need to know. But I asked them also if I should ask the reseller to install the 1.02 firmware for me but that has Fujifil support so far not answered. I also asked if I get a new camera and have the firmware 1.02 installed and same problem with freeze happen - what then? (one really suspect the 1.02 firmware in this case).

Is it any people out there with firmware 1.02 installed in a Fujifilm X-T4 camera that all is working fine with (no frreze or any other similar problem)?

I also want to add that when I yesterday was out to take some photos with my X-T4 the LCD suddenly was not working at all when I turned on the camera, only through the view finder I was able to see what I took photos of. The buttons worked fine but LCD dead. Later when I came home I put the camera on a table and let it sit for maybe an hour and then I turned the camera On, and then the LCD lit up as it should.
Another funny "Murphys law" happened when I was out in the woods with my X-T4 camera yesterday, when I was walking back to my car and walked on a small forest road I see a Badger on the road and I turned On the X-T4 camera to take a photo but nothing happed, the buttons had frooze...

/Bo
 

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Edited July 17 by bem

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[bem 12]

I have now contacted the reseller Scandinavian Photo and I selected to use my consumer right to just return the camera and lens, and then get a another brand new X-T4 and lens (as a package, as I originally bought it first time) from them. That way I avoid any discussion on a warranty situation. The person at Scandinavian Photo was very friendly and said that will be fine do so so.
I want to give Fujifilm a second chance, but if same problem with the new X-T4 camera I will get next week I will have to switch to another brand since then my patience will be gone with a Fujifilm camera. I asked Scandinavis Photo if I could return everything then (also the accessories I bought like two chargers, two batteries, one hand grip, etc) and buy another brand of similar camera and they said that I could do that.
I hope my X-T 4 was just a "lemon" and a very rare defect camera that left the Fujifilm factory in China.

I also want to tell you this, that I received from Fujifilm Nordic support today July 16 2020:
"Of course it should not be any freeze and I have talked to one of our product specialists regarding this. It has nothing to do with the firmware, it seems to be a problem with the camera."

/Bo

Edited July 16 by bem

[Franky 0]

5 hours ago, bem said:

Franky, can You check under the hatch for the SD card(s) if Your X-T4 is made in China or made in Japan? See photo below. Mine is made in China, and my X-T4 is just 6 days old (since I bought it brand new from the largest photo online shop here in my country). Sorry to hear that it is a freeze problem with your brand new X-T4 also.
I do not know how common it is for users to upgrade firmware in a camera like this, but it is sure easy and when one look at the new features (and fixes,  but Fujifilm do not tell what is fixed) I see no reason not to install firmware 1.02 in the X-T4 camera. It is so easy to make a firmware upgrade also and it was no problem at all to make the upgrade.
I have asked Fujifilm in my country if they think it is a firmware problem and I have also asked them to read this forum about X-T4 to see that it is more people that has freeze problem with X-T4 after upgrade to firmware 1.02. The answer I got  was:
"This is certainly nothing that should happen with this camera and I recommend You to contact the reseller to get it exchanged to another that works better."

I replied to them and asked if I should downgrade to firmware 1.01 but they said not to do that since it can damage the camera.
I also asked if they had checked with Fujifilm centrally (I was thinking Japan then) if  they had reports others had freeze problem with X-T4 with firmware 1.02 but they have not answered that and I do not expect answer on that. They have told me to get a new camera on warranty so I think that tells me what I need to know. But I asked them also if I should ask the reseller to install the 1.02 firmware for me but that has Fujifil support so far not answered. I also asked if I get a new camera and have the firmware 1.02 installed and same problem with freeze happen - what then? (one really suspect the 1.02 firmware in this case).

Is it any people out there with firmware 1.02 installed in a Fujifilm X-T4 camera that all is working fine with (no frreze or any other similar problem)?

I also want to add that when I yesterday was out to take some photos with my X-T4 the LCD suddenly was not working at all when I turned on the camera, only through the view finder I was able to see what I took photos of. The buttons worked fine but LCD dead. Later when I came home I put the camera on a table and let it sit for maybe an hour and then I turned the camera On, and then the LCD lit up as it should.
Another funny "Murphys law" happened when I was out in the woods with my X-T4 camera yesterday, when I was walking back to my car and walked on a small forst road I see a Badger on the road and I turned On the X-T4 camera to take a photo but nothing happed, the buttons had frooze...

/Bo
 

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Hi. Mine was also manufactured in China... do they also manufactur from Japan? Should I get concerned??

[Franky 0]

By the way. I have used camera very little time yet and only got one freeze,..., i will keep on testing in case it was a sporadic issue. 

[bem 12]

Franky,
If production procedure and quality control is same in China as in  Japan I suppose it should not matter that it say Made in China on Your X-T4. But personally I would have prefered an X-T4 made in Japan for varios reasons. I have a new X-T4 including new lens incoming from the reseller next week since Fujifilm Nordic support told me to send my X-T 4 back (so many problem with my brand new camera during the 6 days I used it every day, took hunders of photos with it during that time). I had firmware 1.02 in my X-T4 camera and firmware 1.05 in my lens (Fujinon XF16-80 mm F4 R OIS WR). It is easy to see what firmware is installed in camera and lens. Just check on Fujifilm homepage.
Remember if you update firmware You must know this:

"FUJI EXPRESSLY DISCLAIMS ANY WARRANTY FOR SOFTWARE. SOFTWARE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESSED OR IMPLIED..."

It is written so on X-T4 firmware download page on Fujifilm homepage.

To check the current firmware version:
Turn off the camera.
Turn the camera on while pressing “DISP/BACK” button to check the current firmware version. 

/Bo

Edited July 17 by bem

[bem 12]

Deleted (double post).
/Bo

Edited July 17 by bem

[bem 12]

I received from Fujifilm Nordic support yesterday July 16 2020:
"Of course it should not be any freeze and I have talked to one of our product specialists regarding this. It has nothing to do with the firmware, it seems to be a problem with the camera."
I sent my X-T4 camera and lens XF 16-80 mm F4 R OIS WR back yesterday, as advised by Fujifilm Nordic support, and I will get a brand new X-T4 and new same lens next week from the reseller (I have talked with them on the phone), I hope it will work better this time.

/Bo

Edited July 28 by bem

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[bem 12]

I have got a brand new X-T4 camera and lens XF 16-80 mm F4 R OIS WR now. I have upgraded camera to latest firmware (it had 1.01) so it has version 1.03 now in camera, and lens had firmware 1.04 so I upgraded that to version 1.05 that is the latest firmware version for this lens I have.
So far the camera behave fine (no freeze). I will take some photos later today of weahter permit (rain is hanging in the air now).
Hat off to Scandinavian Photo (largest photo reseller in Sweden and one of the largest in the Nordic countries) that handled this problem with my X-T4 so great. I hope my new X-T4 behave normal now. Two "lemon" X-T4 in a row is very unlikely).
/Bo

[junOlive 0]

Hi there,

I have the same (or similar) issue here, camera freezing every now and then and the only solution seems to be to remove the battery.

To me it looks like an AF issue and it even seems that it was introduced with one of the FW upgrades 1.02 or 1.03. The error occurs extremely often when I use a remote trigger instead of the shutter button. When taking a picture the camera starts focussing (which by the way takes incredibly long now with the XF 16-55). Then suddenly it stops and the camera behaves like doing a long-time exposure (LED screen turning black, orange status LED on). There are two alternatives to solve this: either remove the batteries (power switch won't turn off the camera) or wait. After a minute or so the lense makes some focussing noises and the camera "comes back". Hate to say this but it seems that Fujifilm's production standards seem to have reached an all-time low...

Edited Saturday at 08:48 PM by junOlive

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[bem 12]

junOlive,
So did Your X-T4 behave normal before the camera firmware 1.02 or 1.03 was installed?
Do You have latest firmware installed for the Fujifilm lens You use?
I suggest You e-mail Fujifilm support with a detailed description so if it is a firmware problem they can perhaps fix it in a newer firmware version sometime in the future?
/Bo 

Edited Saturday at 10:28 PM by bem