Jump to content

What is the expected turn around for a repair

kagetora13

By kagetora13
in General Discussion

 Share

Recommended Posts

kagetora13 Rookie

kagetora13

Posted
Posted

Hi,

 

I have a Fujinon 16mm f1.4 lens which had what looked like dust on the rear element. I sent it in on June 20 (received June 27) into Fuji Repair Canada in Mississauga. Pretty much after talking to support they thought it would take till July 26. Now I contact them and they are now quoting the week of August 7.

 

Just wanted to get the community feedback on what my expectations should be.

 

Thanks

Randy

Link to post
Share on other sites
milandro Grand Master

milandro

Posted
Posted

Much depends on where you are in the world but the only time I had to send a camera for repair ( from the NL) it took a total of 8 weeks , 2 weeks were the shop’s fault a t 6 weeks the German Fuji lab.

 

It is ridiculous, I agree. Dust on the rear element was reason for me to exchange the 10-24 almost immediately after purchase.

Link to post
Share on other sites
kagetora13 Rookie

kagetora13

Posted
  • Author
Posted

Thanks for the feedback. Its kind of annoying to me that I have only shot indoors for 2 months (under 100 shots) with this lens when i noticed it. I've had Canon lens for over 10 years and never had to send it in. So hoping this is a one off. I'm kind of laughing at myself that Henrys Photography sent it out as a rush instead of replacing it. But lesson learned.

Link to post
Share on other sites
kagetora13 Rookie

kagetora13

Posted
  • Author
Posted

It's taking the Edison, NJ service center about 10 days to do camera repairs (X-T2 body only).  Fuji also has a pretty inexpensive rental program that runs around $35 for the period of the repair, plus shipping.

 

reggie 

 

I wish I had been given this option. Under warranty I think you should be given a loaner if you did not cause the damage.

 

On the other hand you spent $1000 on a lens and the repair centre says your repair will take over 5 weeks where the item needs no parts replaced. I'd say for a hobbiest that makes me think maybe I should just get an iPhone. Can you imagine how long it might take of I sent in my 50-140? But at this point I hope I can get some late summer shoot in if they send back my lens in two weeks.

 

Thanks again for the support everyone.

Link to post
Share on other sites
Mike G Experienced

Mike G

Posted
Posted

This is what the enclosed doc said!

 

According to the document enclosed the Main PWB was replaced as was the top plate. Also the camera firmware was updated to 2.11, so just maybe part of the problem was firmware related?

 

So we're talking about a virtually complete strip down and of course a rebuild!

Link to post
Share on other sites
merlin Mentor

merlin

Posted
Posted (edited)

This is what the enclosed doc said!

 

According to the document enclosed the Main PWB was replaced as was the top plate. Also the camera firmware was updated to 2.11, so just maybe part of the problem was firmware related?

 

So we're talking about a virtually complete strip down and of course a rebuild!

 

Glad your baby is back home!  And hopefully no more problems...

 

Interesting re: FW 2.11.  I just visited the Fuji website, and the latest version posted for the X-T2 is still 2.10.

Edited by merlin
Link to post
Share on other sites
Mike G Experienced

Mike G

Posted
Posted (edited)

Merlin you are right I too thought that the new firmware 2.11 was odd soI also checked thr Fuji website and yep they are quoting 2.10, I wonder if this is a fore runner of the next FW update? Time will tell!

 

When I unwrapped it it appeared as if new! Also a free battery was a bonus, I presume somebody forgot to remove it.

Edited by Mike G
Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
 Share
Go to topic listing

  • Similar Content

  • Posts

    • thelostkiwi
      Looking for Full Frame lenses to adapt to GFX

      By thelostkiwi · Posted

      I also use a Nikon to GFX Fringer and it works very well.  24mm f/1.8 vignettes so best used on 35mm mode.  50mm f/1.8 covers the entire frame very well with no issues and is a superb little lens. 105mm Sigma vignettes slightly but is perfectly usable. 300 f/4 likewise the 105.  I have a 70-200 f/20+.8 incoming to test so will report back but I'm expecting a little vignetting.  Even in 35mm mode the image is still 60MP and if you're prepared to manually crop and correct you can get 80-90 MP images.  I also have a C/Y to GFX adapter.  The 24mm Sigma Superwide vignettes strongly. Ditto 28-80 Zeiss Sonnar. 80-200 f/4 Sonnar is perfectly usable. All work fine as 35mm mode lenses.  I also have an M42 adapter which I tried with the Carl Zeiss Jena 135mm f/3.5 with good results. 
    • Trevor R
      Image correction with GF20-35

      By Trevor R · Posted

      Thank you. I will research it.
    • jerryy
      Image correction with GF20-35

      By jerryy · Posted

      Ahh, the infamous brick wall photos… 😀 According to internet lore, if the dng converter does not properly apply the corrections, you can have it apply custom profiles that should work for you. How to do that is waaaaaay outside of this comment’s scope, but there are plenty of sites listed in the search engines that step you through the processes. Best wishes.
    • Trevor R
      Image correction with GF20-35

      By Trevor R · Posted

      Jerry Thank you very much. That is extremely helpful. It seems that the camera and the lens have the latest firmware update, so it appears that the corrections should be applied automatically. The lens arrived this afternoon and I took some quick test shots, in which the correct lens information appeared in the EXIF files, so that sounds good. I used Adobe DNG converter to convert the Raw (RAF) files, and then opened the DNG files and saved them in PSD format. However, with a beautiful, clear, cloudless blue sky, there were no lines near the edges to check if distortion had been corrected. Another day I plan to photograph a brick wall. Thank you for your help.
    • jerryy
      Image correction with GF20-35

      By jerryy · Posted

      Typically you need to make sure the lens is compatible with the camera, i.e. check the lens compatibility charts for your camera, then make sure the respective firmwares are updated so older issues are resolved. After that, each lens has a manufacturer’s profile which will be embedded into the raw file meta data for the images captured using that lens. From there, it is up to the raw conversion software to apply the lens correction to the image. Different converters do that differently, some automatically, some only if a setting is turned on. For in-camera jpegs, the on-board converter does the corrections automatically, assuming the camera recognizes the lens, it applies a generic profile otherwise. I do not know if that can be turned off or not.
×
×
  • Create New...