fuji X-T1 rubber surface

[milandro]

interestingly enough the X-E1 and X-E2 seem, so far, to be immune from this problem.

 

 

The shedding of the rubber cover in the X100, X100S, X-Pro-1, X100, X-E1, X-E2, X-A1, X-M1, opens the possibility for some of the owners, at least the ones who are also for the most part no longer protected by the guarantee if their camera is older than 3 years to change the “ skin” and  buy the Aki-Asahi covers.

 

http://www.aki-asahi.com/store/

 

It is better to do this if the camera is no longer under guarantee because applying your own “ skin” to a Fuji camera voids the factory guarantee.

 

Unfortunately there is NO cover (yet?) made by Aki Asahi for X-T1.

 

[Teo K]

I've already contacted the asashi guy and that's what he said about the custom X-T1 covers:

 

[milandro]

good, He sees a new and prosperous market opening 

 

Incidentally, I think that the skins solve only one of the problems, not the doors.

[David]

This happened to my X-T1 also - in several different places. Fuji replaced the entire covering.

 

I also had an issue with the rubber zoom ring on my 18-135 lens bulging. Fuji replaced this too. This was back in March at which time the camera was about 11 months old and the lens 6 months old.

 

Both issues arose following a few weeks spent in a tropical climate in SE Asia - but it's never been used in rain. I was really disappointed. My conclusion: maybe it's weather sealed against wind, possibly even rain. But perhaps it shouldn't be used outdoors on a sunny day in a hot climate.

[milandro]

Temperate Weather Resistant.  ........

[cosinaphile]

the synthetic rubber is swelling due to some unknown environmental cause .....it could be human skin oil , gasses in the atmosphere .....anything 

 

when i first saw the xt 1 at b and h in nyc i could see that the side black rubber was ill fitting and bulging wierrdly on the display demo....i had  a brief word with one of the knowlegable guys on staff and he said he had seen it too and his face said not happy .....it prevented me from buying one that day and i still get by with my xe1 and 2 and x 30 

 

im more intruigued    by the xt 10 for its flash     cost   and  covers that dont try to be a wetsuit

[afedorov]

Same problem - rubber peeling all over the XT-1 body and the plastic door on the side bulging out  

[milandro]

in several threads people told us that they are getting this repaired by fuji.

 

In some cases , at first local fuji was not responsive and wanted to charge for it, but after complaining with the head office they were nudged into a more customer’s friendly behavior.

 

http://www.fuji-x-forum.com/topic/634-x-t1-accessory-door/page-4

[Teo K]

Same problem - rubber peeling all over the XT-1 body and the plastic door on the side bulging out

Do what milandro suggested - contact them directly and insist that this should be repaired for free, as it is a manufacture deffect.

The result is - i got my camera repaired in 2 (two) HOURS:

https://goo.gl/photos/2QNie3S3qoCyx3Gw7

https://goo.gl/photos/5rgNadDp3fnXSjTc9

https://goo.gl/photos/hkvinYrvNyDPPWto7

[milandro]

the more publicity this problem gets the more unlikely it will be that the local Fuji can deny responsibility.

 

Since this is not yet affecting all the cameras it is still possible for them to blame individuals but it has become clear that this is not just a bad batch of glue affecting only a limited amount of cameras.

[wildcart]

My XT1 is also having problems with the rubber on the back right side. How much is it to get it repaired? 

[milandro]

Nothing.

 

This is a manufacture defect.

 

http://www.consumentenbond.nl/juridisch-advies/juridische-hulp/garantie/buiten-garantietermijn/

[thesaltyfog]

This has happened for the second time to me with my X-T1 - both the door bulge and the skin peeling.  I'm contacting Fuji to get this taken care of again.  They DID NOT pay for it the first time, insisting that the camera "may have been exposed to high temperatures".  I bitched and complained and they reduced the $120 plus materials (~$20) cost by 15% ($120 is their "base fee" for repairs of "professional X-series cameras" in Canada).  Seems like I didn't bitch and complain to the right people.  Hopefully they have seen the light and cough up for this one - still under the camera's two year warranty AND the one year warranty on the original repair.

 

Re: the high temperatures thing... I live in eastern Canada where it's not exactly tropical during the summer and as far as I could recall had not left the camera in any hot environments (say, a closed up car) to cause this the first time around.  I have been very careful since the first repair and most certainly have not done that and the problem has returned.  In 8 years with Canon gear I did not run into this issue, though I certainly use my X-T1 more than my old 7D.

[milandro]

well, I suppose in the beginning they were in denial ( and perhaps didn’t expect this to be a factory fault) but by now they should have come to their senses and realized this is NOT of any user’s doing, there are simply too many cameras showing this all over the world.

 

If I were you I would get in touch with the head office in Japan and providing evidence which they have to be aware of ( the invoice for a repair that was cause by a camera defect) ask for a refund of the money that you’ve paid.

 

Get in touch with your Canadian consumer association and see if they are prepared to press on for you (even if you are not a member).

 

http://www.consumer.ca

 

See if a TV program is interested in your story and bring this to the attention of others.

[CrazyCanuk]

 

 

 

This has happened for the second time to me with my X-T1 - both the door bulge and the skin peeling.  I'm contacting Fuji to get this taken care of again.  They DID NOT pay for it the first time, insisting that the camera "may have been exposed to high temperatures".  I bitched and complained and they reduced the $120 plus materials (~$20) cost by 15% ($120 is their "base fee" for repairs of "professional X-series cameras" in Canada).  Seems like I didn't bitch and complain to the right people.  Hopefully they have seen the light and cough up for this one - still under the camera's two year warranty AND the one year warranty on the original repair.

 

Re: the high temperatures thing... I live in eastern Canada where it's not exactly tropical during the summer and as far as I could recall had not left the camera in any hot environments (say, a closed up car) to cause this the first time around.  I have been very careful since the first repair and most certainly have not done that and the problem has returned.  In 8 years with Canon gear I did not run into this issue, though I certainly use my X-T1 more than my old 7D.

Not only should the second repair be at no cost to you but you should insist that they reimburse you the first repair.

[jlmphotos]

Goodness Gracious!

Did you BOIL the camera in hot water?  Wow.   I've never heard of that happening.  

[milandro]

then you haven’t read of ALL the other people to whom this has happened.

 

Do that , before you say something like that. 

 

http://www.fuji-x-forum.com/topic/634-x-t1-accessory-door/

 

http://www.fuji-x-forum.com/topic/996-fuji-x-t1-rubber-surface/

 

http://www.fuji-x-forum.com/topic/1001-unsticking-skin-of-x-pro1/

[normantj]

The problem lies with Fuji's choice of rubber material. Same goes with the older Olympus models and Nikon models, they all have issues with rubbers expanding and eventually coming off the body itself..

 

Canon's "rubber" is probably the longest lasting one. I personally havent seen one from Canon with an "expanded" or "loose" rubber no matter how old the camera..

 

 

Sent from my iPhone using Tapatalk

[milandro]

I am not sure that it is so clear cut a problem ( not a pun!).

 

And more importantly if the problem was simply in the material we would see all the cameras affected by it, but for the most part, they are not.

 

There has to be some other factor.

 

It can be anything really so speculating on this would only be unwarranted guessing. 

 

I would rule out an environmental factor since these freak things are happening in countries very far apart and away and with different climates. We are seeing only a minute number of cases and who knows how many non fora dwellers out there have the rubber coming off and the doors bulging but aren’t saying anything or have already paid for a repair.

 

Fujis should, by the way, refund people who did.

 

One thing is absolutely for sure and that is that it isn’t the user’s fault and that it should be always repaired no questions asked and fuss made even outside the one year guarantee ( this is a factory defect infringing the expectation of the useful life of the product and the reasonable expectancies about it productive life).

 

Of course some countries take a very much more serious attitude against thing like this and there is the scope for litigation if someone would take thins seriously enough to go to court in some cases.

[wildcart]

My Canon 1DX had this problem after 3 years and now my new 5DSR also has this problem only within a few months but its not as bad as my Fuji I really need that one to be repaid    

[milandro]

yes, sorry, in the NL they send your camera to Germany for repair and it will take several weeks

[bulldog]

Not wanting to temp fate, but my XT1 door and camera coverings are now fine.

 

Yet my Nikon coverings started to come off within 3 months. But they were replaced under warrenty.

[bulldog]

Duplicate post

[milandro]

Yes, luckily my X-T1 is fine too and I hope it stays that way, yet this phenomenon concerning so many cameras has to have some form of explanation which escapes my mind.

 

I hope that Fuji will always and everywhere honor the Guarantee even past the one or two compulsory years.

[quincy]

My door started to bulge yesterday, and the funny thing is, it's getting colder where I am, not warmer...