Well, actually i expect an answer like:
- Yes, indeed there is a problem - please take your camera to the local fuji service, they will change your rubber grip and door for free.
or
- Yes, indeed there is a problem - please take your camera to the local fuji service, they will change your rubber grip and door and this will cost you xxx $
or
- No, there is no problem - it is you who did this to your camera. You can buy the repair parts from .... or take your camera to the fuji service and this will cost you xxx $
I just hate the generic answers they send to a simple question asked.