Jump to content

XT3 not responding. Cannot turn on.


Recommended Posts

I am in the middle of  a photo safari with a camera group. Carrying 5 Fuji lenses and other gear.Was trying to upgrade  body software to v3.0 but software seemed not to be responding according to camera. After about 15 mins of no activity – tried to go back and start installation again. Could not do so as there was no indication as to how to do this. Eventually turned off camera, changed battery. Now camera will not show anything at all. No  image/message whatsoever on screen or viewfinder. Completely dead.

Used fully charged batteries with new firmware on a freshly formatted SD card.

Is there any way to wake up/restart the camera? This is a disaster as far as my trip is concerned but I still have a few days left if the camera can be restored to any kind of working order.

Edited by BrianH
Link to post
Share on other sites

  • 3 weeks later...

Looks like there is no simple fix.

When the camera went dead on my trip I contacted Fuji immediately and asked for advice as to how to restart. The initial suggestions were to try different batteries and cleaning contacts. This didn't work so the only next step was to send the camera for repair on my return to Canada.

The result is in this email message from Fuji after about 10 days  ....   "Hi Brian, the camera has been repaired. We replaced the main board and updated the firmware". 

I have it back and it is working. Repair done under warranty - no charge.

Should clarify that I was quite familiar with the X camera firmware update process since I had traded in an XT2 for the XT3 and had gone through several upgrades on the former. For that reason, the possibility of an upgrade failure never crossed my mind. There are almost 300 views of my post - no replies until ArtisticiQ with the same problem! With this level of interest I am wondering if anyone else has experienced this problem as well?

Link to post
Share on other sites

  • 3 months later...
  • 5 months later...

Had a random lockup issue where the camera would stop responding altogether until I popped the battery out and put it back in after the 3.0 firmware update.  Fuji replaced my mainboard as well.  Its back now and I updated it to 3.2 without issues.  It was updating via the app when it started having the problem. Now I update it loading the firmware on a memory card and installing it that way.  I don't trust the app to do it and not encounter an issue.

Link to post
Share on other sites

Hi,

I'm having the same issue.. I bought this in October of 2018 and has worked fine up until now. Now it's dead. Very dead. I recharged the batteries. Still nothing. Has anyone come up with a simple fix for this yet?

I'd rather not have to send it to Fuji for repair - I'm not even sure if it would be under warranty. Pretty disappointed in spending that kind of money for something that goes dead after a year and a half...

Looks like I'll be going back to Canon unless Fuji repairs this for free.

Link to post
Share on other sites

  • 3 weeks later...

Just had the same issue , now on a shoot with xt3 latest firmware. I just finished an interview, turned camera off and then wanted one more shot, turned camera on and nothing (wouldn't start up). thought it must be battery, but five good batteries later still won't start up, absolutely no reason for it.

Link to post
Share on other sites

  • 2 weeks later...
On 3/5/2020 at 7:01 PM, Michael Martin said:

Hi,

Pretty disappointed in spending that kind of money for something that goes dead after a year and a half...

If you live in the EU, you should have at least 2 years of warranty: https://europa.eu/youreurope/business/dealing-with-customers/consumer-contracts-guarantees/consumer-guarantees/index_en.htm

 

And if you do not, what's wrong with calling Fujifilm and asking them? You can always try and see what answer you get before giving up your camera.

Link to post
Share on other sites

  • 2 months later...
  • 3 months later...
  • 1 month later...

I just had the same issue with my X-T30. I updated the firmware via the Fujifilm Cam Remote app and it said that the update has completed. When I looked at my camera, it's turned itself off, so I proceeded with turning it off via the switch. When I turned it on, it's no longer working. It's dead. I tried replacing the battery with a fully-charged one but to no avail.

Link to post
Share on other sites

  • 5 months later...

I have the same problem with my xt-3, it suddenly turned off while transferring a video to my laptop using a type c cable ,  it's dead now i tried everything with no luck, i think the Motherboard is fried, my camera is not under warranty

Link to post
Share on other sites

  • 7 months later...

Hi,

This has happened to my XT-3 now.  Worked fine a week ago then placed in a camera bag with a good battery.  Picked it up yesterday and it is a paper weight.  Tried swapping out the battery, the cards and the lens all to no avail. Cleaned the contacts ( camera and battery ) and checked the spring in the contacts. Camera still completely dead.  Connected it via SUB-C to a computer whilst watching the USB log file and nothing / unresponsive.  It is not the viewfinder selection setting.  It appears to be a complete failure  of the camera to boot or respond in any way. 

No warranty on the camera now.  Am waiting for a reply to an email to fuji UK.

Most disappointing.

Cheers,

F

Link to post
Share on other sites

  • 2 months later...
On 12/20/2021 at 12:16 PM, Francesco said:

Hi,

This has happened to my XT-3 now.  Worked fine a week ago then placed in a camera bag with a good battery.  Picked it up yesterday and it is a paper weight.  Tried swapping out the battery, the cards and the lens all to no avail. Cleaned the contacts ( camera and battery ) and checked the spring in the contacts. Camera still completely dead.  Connected it via SUB-C to a computer whilst watching the USB log file and nothing / unresponsive.  It is not the viewfinder selection setting.  It appears to be a complete failure  of the camera to boot or respond in any way. 

No warranty on the camera now.  Am waiting for a reply to an email to fuji UK.

Most disappointing.

Cheers,

F

Hi,

any news?

Append to me yesterday…

Link to post
Share on other sites

  • 3 months later...
  • 3 months later...

XT-3 must have some awful hardware design weakness! It has just happened to me as well. It was fully functional for 2.5years and then suddenly stopped working overnight. I had thought it would be the battery, but it wasn't the case. Unfortunately the above YouTube solution didn't worked in my case.

I sent the camera to FujiFilm official service and got reply that motherboard needs to be replaced... for 520,- Euro because it is not in warranty period any more.

Really disappointing!  I thought FujiFilm would be a company focused on reliability, but it seems they produce just an ordinary consumer electronics, which should survive two years and that's it.

 

 

Edited by Kryspin
Link to post
Share on other sites

  • 4 months later...

After a month of not being used I took out my camera, inserted a freshly charged battery and it will not power on. I tried all of the tricks in the post and still nothing. Camera was purchased new from an authorized retailer in November 2021. To say my blood pressure is rising would be an understatement. The camera wouldn't have 1000 actuations.

Link to post
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.

Guest
Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

  • Similar Content

  • Posts

    • It is really easy to find out if the wifi is on. Your computer or tablet or cell phone will have a network settings dealing with wifi, bluetooth, ethernet or “other”. Open that up and go into the section for wifi, and take note of which networks are listed. Turn on the camera and keep watching the list of networks. If your camera’s wifi is turned on, a new network should suddenly show up in your computer/tablet/phone’s network listings. Now go into the camera’s menus and start a wireless connection (the x-app or camera remote app can help you with this). You should see a network show up now. It is not hidden because it has to be visible so that your computer/tablet/phone can join the camera’s network to transfer images. Turn the camera off and that network should disappear. Turn the camera back on and see what happens.
    • Sweet Creek Falls, Oregon. X-H1, Viltrox 13mm F1.4, Acros.

      Welcome, dear visitor! As registered member you'd see an image here…

      Simply register for free here – We are always happy to welcome new members!

    • I think my Fuji 150-600 F8 is a brilliant wildlife lens in terms of sharpness, portability and value but the small aperture does cause issues at the start and end of the day - even pushing the ISO as far as I dare, I can see shutter speed down to 1/25s - stabilisation isn't an issue but asking a deer to stand still for that is too much! In the same situation, an F4 would give 1/100s so the difference to the success rate would be phenomenal... and that's without the other improvements like shallower depth of field. I also find that the Fuji's subject detect AF gets pretty iffy in low light - I keep updating to the latest firmware but it doesn't seem to get any better. I was originally looking at the Nikon 500mm F4 E but good examples secondhand are still reasonably expensive but like-for-like Sigma lenses are around half the price. Reviews I have read suggest that they are as good optically, AF performance and IS-wise but you gain a few hundred grams of weight (but less than the older Nikon model). For a couple of grand, I can live with that. Does anyone have any experience mounting one on an XH2S? What about with the 1.4 teleconverter? It feels like that is pushing it anyway - hefty lens + TC + Fringer all sounds a bit...wobbly? It is on the Fringer approved list but I am wary about AF speed in particular. I had also considered looking for a used Nikon 400mm F2.8, which would be even faster (and heavier) and could couple with a TC to give 560mm F4 but again, it is that lens+TC+Fringer combination that worries me as being just too many links in the chain. Of course, what I really want is a native Fuji prime but that doesn't seem to be on the horizon - and if you look at what Nikon and Sony are doing, if Fuji do ever bring out a 500mm prime, it will probably be a small, light and cheapish F5.6, which is only 2/3 stop better than my zoom at the same focal length. Any thoughts anyone?
    • The Amazon link is an annoying feature of this forum - its automatic and is applied to every post for advertising purposes. My question was - how do you know the camera wi-fi is on and requires turning off? I would have thought this would just use up the battery for no purpose if you aren't specifically using a function that requires wi-fi.
    • I've made a point to push Angelbird memory products as they are the best performance cards you can get, The sustained write speed is important.
×
×
  • Create New...