FUJIFILM X Webcam not working on macOS Catalina.

[DHKWF 0]

7 hours ago, Eric Anderson said:

For me the problem was the Cable.

So..

MacBook Pro 15" 2018 Model, Catalina 10.15.6 (latest version), Fuji X-T3, USB-C cable in to the Fuji and USB-A (the wide rectangular one) in to a dongle from my Mac.

When I opened my Cam app(s) Zoom, Teams, WebEx and choose the Fuji Cam option for video input I would get the default Fuji Webcam image background but no live video.  I was pulling my hair out trying to get it to work, double checked all the camera settings, updated the Zoom, Teams, etc software... nothing.

Then I tried removing the dongle.. and using a USB-C to USB-C cable directly in to the Mac Book. BAM! works perfectly now.

Here's a list of tested USB cables from the NYT... https://www.nytimes.com/wirecutter/reviews/best-usb-c-cables/#fast-charging-and-data-transfer-for-laptops I assume any of these will work well.

Hope this helps.

 

Thank you! Unfortunately I use a Macbook Pro just before the whole USB-C dongle situation happened, so I plug it directly into the laptop.

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[Colleen 0]

Hello all:  I have been successful in setting up the web cam with both my X-T2 and X-T3.  I'm running Mac OS 10.15.6 and using the most recent version of Zoom which is 5.2.3.  I did find that with my X-T2 I had to use a USB 3 cable as it didn't work with just the USB mini plugged into the USB port.  With the USB mini I just get the Fujifilm X Webcam screen.  One thing  you should be sure to do if you're still having issues is to update the firmware on your camera.  My X-T2 is at 4.40 and my  X-T3 is at 3.30.

Cheers and good luck!

Colleen

[neosmith 0]

ALL: it only works with Microsoft Edge Browser on Mac.  I downloaded and it works... 

https://support.microsoft.com/en-ca/help/4501095/download-the-new-microsoft-edge-based-on-chromium

See: https://fujifilm-x.com/global/support/download/software/x-webcam/

   macOS：
   Google Meet (Chrome/Edge*), Teams (Chrome/Edge*), Skype (Chrome/Edge*), Zoom (Chrome/Edge*), Messenger Rooms     (Chrome/Edge*), LINE、OBS Studio
   ＊Chromium Edge  

[AndrewR 1]

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I had trouble at first but was able to get this (kind of) working with my X-T4.

My environment: 

MacBook Pro 2017 (USB-C ports)
Mac OSX Catalina 10.15.7
Zoom v. 5.2.0
USB-C to USB-C cable (worked with the cable that comes in the X-T4 box and also a generic cable) 
X-T4 firmware 1.10
Mac app: FUJIFILM X Webcam 2

My mistake was that I was waiting to see the camera recognized by the Webcam app before connecting to Zoom.

Turns out you have to launch Zoom first, select "FUJIFILM X Webcam 2" as the camera (from Preferences > Video) and THEN (and only then!) the webcam app will recognize the camera. 

NOTE: It's also necessary to have the latest version of Zoom. Earlier versions did not allow for virtual camera input, which this relies on. 

I say "kind of" working because the video is unusably jerky and delayed. Any advice on that?

 

 

Edited October 3 by AndrewR
added my mac hardware description

[LazyScot 0]

No joy for me on Catalina either.

Confident it’s not a cable issue as if I change the camera settings, Lightroom sees camera.

the webcam app never pops up itself, and if I start it manually it is all greyed out. To me, It feels like some level of rights for the app to access usb is missing. But I take the point that rights don’t seem issue (though I remember rights issues with version 1 which I did get working on older OS)

[LazyScot 0]

@AndrewR  THANK YOU! 

that was the problem. Or more accurately most of it.

It seems things are very fussy about the order of doing things (at least on both macs I have access to).

0. Install all software, wait for reboots.

1. Make sure webcam 2 is *not* running.

2. Start up a *qualified* app, such as the most recent zoom or chrome version of the likes of MS Teams (I'm starting to prefer Chrome MS teams to native...!)

3.  turn the camera on.

This works both with usb-c to usb-c and usb-c to usb-a via an anker hub.  performance is pretty good, though I know hub is USB-3, so lots of bandwidth (I'd guess if it negotiated down, you may run into issues of quality as a result, so USB-C is probably safer where possible).

Once you've got it working it is *much* more tolerant of the order of 1, 2 and 3, *provided you don't reboot*.  After a reboot I've found that doing in a different order failed (okay only once as I've only done a few reboots. For me, having the camera turned on before starting the app seemed to cause problems (webcam 2 perhaps only listens for a "new camera" message before doing something, and can only do that once the app has started, but once its done the initialisation it doesn't need to repeat things even when you quit the app.)