Black screen after firmware update

[fredrik]

I updated my X-T3 from its shipping firmawe (probably 1.0 or similar) to the latest version 3.01.

The camera restarted and everything works except that I get no image through the lens on the EVF or screen on the back. All data (sutterspeed etc) are shown a usual and I can se old images from the memory on both screens. The camera can even focus on objects – but they are not visible to me. 

I turned on/off. Removed the battery. Reseted both the "Shooting Menu" and the "Set up reset" but still no image. Tested different lenses. And tried different settings in the menu. But nothing seems to work. 

Any suggestions? Thanks!  

[Snow]

Do you have a screenshot you can share? You might have accidentally pressed the view mode button. 

http://fujifilm-dsc.com/en/manual/x-t3/about_this_camera/display/index.html#change_indicators

Edited October 9, 2019 by Snow

[fredrik]

It looks like this... just as normal but no image. Just pitch black instead.
But since the camera focus on different objects – the camera can the what I am pointing it at. Somehow it is just not showing the image on either screen. 

Pressing the Display / Back button just toggles the different versions. 
View mode also works as normal, but no image in the EVF either.

 

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[Greybeard]

I'm assuming it takes pictures OK? And you can display them from the card on the rear screen and EVF?

If so I'm assuming its within warranty and needs to go back for repair.

[Snow]

On 10/10/2019 at 2:51 PM, fredrik said:

It looks like this... just as normal but no image. Just pitch black instead.
But since the camera focus on different objects – the camera can the what I am pointing it at. Somehow it is just not showing the image on either screen. 

Pressing the Display / Back button just toggles the different versions. 
View mode also works as normal, but no image in the EVF either.

 

Welcome, dear visitor! As registered member you'd see an image here…

Simply register for free here – We are always happy to welcome new members!

Did you open the camera and check if you can see the sensor? the shutter might be jammed and thats why you got this back screen. if not you could also try re-installin the update again might work. if not just send it back to fuji 

[Harryb]

Did you manage to resolve this? I'm having the same issue

[mrPeter]

Did you remove the lens front cap?

[TimboMoore]

Same issue GFX 50r just randomly

[Iamuzer]

Hi, I am facing the same issue with my XT200. It takes few shots operating perfectly but then automatically goes dark. It also shows a countdown ( which i assume to be shutter speed/countdown) from 5 or 30 at random

The image results in either completely black screen or completely white screen.

 

Please guide if anyone has got this issue resolved