Problems, but Kudos to UK Fujifilm service department

[BobJ]

I thought I should give the Fujifilm service in the UK a pat on the back. I have had three experiences with them, all positive. My X-T1 developed a flash fault. It was repaired under warranty. They had to replace the main circuit board. It was done very quickly (I can't rember exactly how long it took.). Then I had a problem with a huge piece of 'dust' on the inside of the rear element of my 10-24mm. I am pretty sure it was a piece of glue that had come loose. This was the only lens that I bought as a grey import, so I had to pay for the repair - be warned. Neither of these faults should have happened in the first place though. Most recently I lost the eyepiece cup on my then brand new X-T2. I was caught in a storm at Durness and I probably caught it on a divider in the backpack as I hurriedly put it away. I couldn't find a source for a replacement so I called Fuji service. They sent me one by return of post for free! By the way, the weather sealing of the X-T2 works very well!

[lamacchiacosta]

I just had a good experience with them too.
My strap broken and the camera went on the floor, flat on the lens (16-55 2.8). Ring broken, electronics gone and the barrel was pretty much stuck.
I didn't have warranty because I bought it second hand but it didn't matter because dropping it is not covered it. Luckily it seems they have a flat fee for whatever happens to the kit, and I think it varies according to the model. For my lens it was £160 vat included.
They sent me a courier with an empty Fujifilm box ready to be despatched and I just had to drop it to a DPD shop in my area. In few days they fixed everything (with a Year warranty!), and sent it back. I wasn't home so I could choose to have it dropped to the same DPD shop to collect when back. I am really looking forward to put it back in action tonight!
:-)