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I believe you need to give more information about what you are doing so that you can get some help. Such as:

What computer system are you trying to download the images to, which version of its operating system? Which version of Lightroom?

How are you connecting the camera to the computer? Have you tried to put the card in a card reader that is attached to the computer?

Information like that. A sad smiley emoji just is not enough.

p.s. Welcome to the forum.

Edited by jerryy
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Agree with jerryy

The X-T5 is a recent camera - if you don't have the latest version of Lightroom (or if you have a subscription version and you haven't updated it recently) then it won't support the X-T5 - at a minimum you will need version 6.0 of Lightroom and version 12.0 of Lightroom Classic

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