New X-T5 freezing when pressing display button

[JoseDiaz]

Hi!

 

I just got my new X-T5 and seems like whenever I press the display button the camera freezes and stops responding. Not even turning the camera off works and I have to remove the battery.

Does anyone know a way to fix this? Or anything that might cause this problem?

The firmware version is the 1.00.

 

Thanks!

[KenMcD]

What do you mean by the 'display button'?  Do you mean the Menu/OK button, Disp/Back button, or the Play button?

It could be something to do with card compatability or a card error if it's the latter.  Useful to know what the cards are, whether you formatted them in camera.  I might not know the answer but someone else might

[pat020282]

@KenMcD should be right. I had that with my X-T3. A not supported SD card was causing the issue.

[karzi]

I have the same issue. 

 

Camera freezes during normal shooting and Play button is pressed.

Firmware 1.01 shooting on a listed compatible card that has been tested clean using h2test

 

 

[karzi]

On 12/20/2022 at 7:53 PM, JoseDiaz said:

Hi!

 

I just got my new X-T5 and seems like whenever I press the display button the camera freezes and stops responding. Not even turning the camera off works and I have to remove the battery.

Does anyone know a way to fix this? Or anything that might cause this problem?

The firmware version is the 1.00.

 

Thanks!

Jose, any update with your issue?

My camera is back to Fujifilm for them to identify the problem. 

[Bernard van Driel]

I noticed that after i installed the 1.01 firmware the camera creates a black screen for 2-3 seconds mentioning "Storing" . He handles the photo correctly but 2-3 seconds i can not see a thing. this was not the case before the upgrade. he also creates a raw file of almost 75mb......am i the only one having this issue ?

[newbieeee]

I just took my new T-X5 out of the box and it froze after I took my first picture. No matter what button I pressed, the screen was frozen on the picture. I even turned it off and the screen was still frozen. I had to take out the battery.

Same issue was replicated when I press the playback button or zoom into the picture during playback. I am trying to find some answers online but how infuriating. I already had to return to my camera store today because the first one had an internal crack on the screen. 

[philip.ah]

Hey JoseDiaz,

Did you manage to fix this issue or did you just have to return it / get a new one?

I recently purchased an XT5 with the exact same issue; happens every time I press the ▶️ button without fail.

I've updated to the latest firmware but that hasn't helped.

It doesn't happen when I press the ▶️ button when there's no SD card in the camera, so I think it might be my SD card? It's SanDisk Extreme PRO 256GB 90MB/s UHS-I V30, which for just pictures is surely fine?

I've just ordered a ProGrade 256GB UHS-II so we'll see if that improves things, but I'm doubtful.

[abmet]

You have other cards to try? That sounds like could be a bad card, or at least something the camera is having issues with.  Have you formatted the card in camera?

[Mary Madden]

My brand new Fuji XT 5 freezes when I push playback. All of the discussion below doesn’t seem to have an answer. My SD card was formatted in camera. Is there an answer or to I have to send it back to Fuji?

[George_P]

The usual route would be asking you which firmware version, what type of card, what settings (try a reset) etc. But there could be a bad batch of cameras, maybe a supplier delivered a bad batch of some components etc. Can you try a different SD card (and reset settings) ? Did you buy it on-line or in a brick-and-mortar shop ? Do you have the option to bring it in for checks or have it replaced ? Did you try the other SD slot ?