Hey JoseDiaz,
Did you manage to fix this issue or did you just have to return it / get a new one?
I recently purchased an XT5 with the exact same issue; happens every time I press the ▶️ button without fail.
I've updated to the latest firmware but that hasn't helped.
It doesn't happen when I press the ▶️ button when there's no SD card in the camera, so I think it might be my SD card? It's SanDisk Extreme PRO 256GB 90MB/s UHS-I V30, which for just pictures is surely fine?
I've just ordered a ProGrade 256GB UHS-II so we'll see if that improves things, but I'm doubtful.
