Jump to content

Fujifilm USA Repair Center and X-S10 issues

Robert E

By Robert E
in Fuji X-S10 / Fuji X-S20

 Share

Recommended Posts

Robert E Newbie

Robert E

Posted
Posted

My X-S10 recently experienced the "TURN OFF THE CAMERA AND TURN ON AGAIN" coupled with jump in the image upon power up.  I sent the camera in for service and when I got it back the repair ticket stated "top cover replaced".  Unfortunately about half of the top cover dials and buttons did not work, so I sent it back a second time.  After receiving it back after the second repair all of the buttons work but the eye sensor does not sense anything (yes I know how to change modes, etc).  

So, I know that it needs to go back again, but before I send it in I'm trying to check everything I can think of.  One issue that briefly arose was some pretty severe lag using the evf, but that went away as I was cycling through different lenses and comparing to my XT-1.  I'm not sure I have a question, but wondering if anyone has any suggestions on how to be sure I get a fully functional camera.  I have been complaining as politely as possible to Fuji and Adorama but short of hiring an attorney (which would cost more than the camera), I'm lost.  I've been wondering if I should have shelled out a few more dollars to get the XT-4 which I bet is a more robust camera.

Link to post
Share on other sites
Herco Rising Star

Herco

Posted
Posted
10 hours ago, Robert E said:

"TURN OFF THE CAMERA AND TURN ON AGAIN"

This is one of the more common error messages with Fujifilm cameras. It happens across the range, so buying an X-T4 doesn't rule out the error. In most of the cases it comes down to two issues: (a) card read/write issues - also when switching on, the camera tries to read the cards or (b) unable to detect the lens (sometimes combined with f0 message on screen). 

Possible remedies: use only Fuji recommended cards. Fuji cameras are extremely susceptible to cards. I never lost images due to card issues until I started to work with Fuji. It happened a couple of times already. As for the lens, try to demount/mount the lens again.

As for the repair service: did Fuji USA repair the camera or Adorama themselves (or their partner)? I use Fujifilm Professional Service (FPS) here in Europe and have noticed that their quality differs greatly per country. I've been told that FPS USA is rather good and almost on the same level as those PS-ses from Canon, Nikon and Sony. I assume your camera is still under warranty and Adorama should solve the issue regardless of which repair service they use. Seek publicity also on Adoramas user review board.

Link to post
Share on other sites
  • 11 months later...
Herco Rising Star

Herco

Posted
Posted
On 3/31/2022 at 7:33 PM, GuardianofthePlanet said:

I have the same issue with the 90mm F2. Currently looking at a repair bill of $414.09 to "replace 2nd and 3rd assemblies". A $1000 lens, 2 years old, VERY light use. Has me questioning my loyalty - or whether it's even worth repairing.

 

Now, some bad luck can happen with every brand, but in 35+ years of photography I've never had as many issues as I had with Fujifilm. Some camera, but mainly lens issues and except for one, all of them manufactured in their Philippines factory and all pretty soon after purchase. 

Link to post
Share on other sites
  • 2 months later...
jlmphotos Experienced

jlmphotos

Posted
Posted

I had similar issue the first month I was shooting with my 50r.  But, I believe it was due to the extreme cold I was in -- zero degrees F to about 25 degrees.  I had to keep shutting it off and turning it back on.  This went on for a couple of days but as I was on location I had no choice but to follow the procedure.  I was debating returning it once I got back home.  After a few days though it just stopped and it hasn't happened to me in over three years now.  Not sure why they do that.  I believe my XT2 also had that issue when I first got it as well back in 2016.

 

Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
 Share
Go to topic listing

  • Similar Content

  • Posts

    • thelostkiwi
      Looking for Full Frame lenses to adapt to GFX

      By thelostkiwi · Posted

      I also use a Nikon to GFX Fringer and it works very well.  24mm f/1.8 vignettes so best used on 35mm mode.  50mm f/1.8 covers the entire frame very well with no issues and is a superb little lens. 105mm Sigma vignettes slightly but is perfectly usable. 300 f/4 likewise the 105.  I have a 70-200 f/20+.8 incoming to test so will report back but I'm expecting a little vignetting.  Even in 35mm mode the image is still 60MP and if you're prepared to manually crop and correct you can get 80-90 MP images.  I also have a C/Y to GFX adapter.  The 24mm Sigma Superwide vignettes strongly. Ditto 28-80 Zeiss Sonnar. 80-200 f/4 Sonnar is perfectly usable. All work fine as 35mm mode lenses.  I also have an M42 adapter which I tried with the Carl Zeiss Jena 135mm f/3.5 with good results. 
    • Trevor R
      Image correction with GF20-35

      By Trevor R · Posted

      Thank you. I will research it.
    • jerryy
      Image correction with GF20-35

      By jerryy · Posted

      Ahh, the infamous brick wall photos… 😀 According to internet lore, if the dng converter does not properly apply the corrections, you can have it apply custom profiles that should work for you. How to do that is waaaaaay outside of this comment’s scope, but there are plenty of sites listed in the search engines that step you through the processes. Best wishes.
    • Trevor R
      Image correction with GF20-35

      By Trevor R · Posted

      Jerry Thank you very much. That is extremely helpful. It seems that the camera and the lens have the latest firmware update, so it appears that the corrections should be applied automatically. The lens arrived this afternoon and I took some quick test shots, in which the correct lens information appeared in the EXIF files, so that sounds good. I used Adobe DNG converter to convert the Raw (RAF) files, and then opened the DNG files and saved them in PSD format. However, with a beautiful, clear, cloudless blue sky, there were no lines near the edges to check if distortion had been corrected. Another day I plan to photograph a brick wall. Thank you for your help.
    • jerryy
      Image correction with GF20-35

      By jerryy · Posted

      Typically you need to make sure the lens is compatible with the camera, i.e. check the lens compatibility charts for your camera, then make sure the respective firmwares are updated so older issues are resolved. After that, each lens has a manufacturer’s profile which will be embedded into the raw file meta data for the images captured using that lens. From there, it is up to the raw conversion software to apply the lens correction to the image. Different converters do that differently, some automatically, some only if a setting is turned on. For in-camera jpegs, the on-board converter does the corrections automatically, assuming the camera recognizes the lens, it applies a generic profile otherwise. I do not know if that can be turned off or not.
×
×
  • Create New...