Non zero shutter count on new camera

[Floky]

Hello,

I recently got a new x-s20 from Amazon. I checked the shutter count using XApp and it says 163. Should the shutter count be zero in a new camera? Some people say that it might be testing at the factory. Is this true?

[Olaf W.]

6 hours ago, Floky said:

this true?

Probably. 

[Floky]

Something else I noticed in my box is that there was no ac power adapter to plug in to a wall socket. From unbox videos I have seen there is one and also the manual says that it is included. Is this something new from fujifilm or did Amazon gave me a used camera sold as new? 

[Olaf W.]

It should be stated on the box if a power supply is included. It might differ from region to region.  Maybe you should contact Amazon with your concerns. 

[jerryy]

What @Olaf W. said. The U.S. retailers such as BHPhoto, Adorama, etc. have listings of what is supposed to be in the box, and they do list the wall socket adapters.

As Olaf mentions, contact Amazon, it could just be a mistake of some sort.

[Floky]

Yes will contact them, my concern is they might sold me a used camera as new ( don’t know how feasible that is), considering the fact that it also has 163 shutter count as a new camera.

[Floky]

An update on this , I got an email my from regional fujifilm support saying that it should be zero, so now I’m not sure what to think.. I sent them email again asking them if this qc claim can be true, but no response yet. A lot of posts on internet say that their cameras came with some photos taken due to qc, and also ChatGPT tells me fujifilm support is wrong … I wonder if I should contact fujifilm global support.

 

A couple more questions that trouble me:

Camera came with battery at around 75% is this normal? Shouldn’t it be 0?

Also I hear a constant low humming /fan like noise from camera. It stops when I enter photo viewing mode.

Thanks

 

 

 

Edited 11 hours ago by Floky

[jerryy]

Normally, lithium batteries need some charge to keep them healthy. Try to never let one of these drop to zero charge level, that can cause it to short circuit or be permanently disabled.

Have you not contacted or heard back from Amazon yet? I think your troubles will disappear once you get in touch with them.