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XT-1 is locking up when I turn on camera

tpellicer

By tpellicer
in Fuji X-T1 / Fuji X-T10

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tpellicer Rookie

tpellicer

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Hi all!

 

Today on one of my family shoots one of my XT-1's started locking up when I would turn it, it would make a weird noise then it would lock up and nothing would work, luckily I had a back up XT-1. So I understand I have to get it serviced, luckily it's still under warranty, but my question, what is the best way to expedite this process? I know the service center is in NJ but I'm based in California and I need a camera/backup ASAP. I have a ton of shoots coming up and I need a back up.

 

I know I can probably rent an XT1, but i was curious if FujiFilm US has Pro exchange program in place yet? Also how long can I expect Fuji to have my camera?

 

Thank you in advance to anyone that help figure this out.

Tom

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Phil Community Regular

Phil

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I get the odd random issue maybe once every six months or so. Actually just this past weekend, for example, my X-T1 kept racking focus and wouldn't do anything else. I turned it off and back on and it was solid after that.

 

It's the odd little issue like that that would make me hesitate to suggest the X-T1 for serious professional use, unless you could afford true backups (i.e. if you're a two-camera shooter, having at least one extra body). I've never had a shoot ruined or missed shots because of it, but I have had the odd scare.

 

I also don't know how normal that is. My paid jobs are mostly weddings and events, so my cameras have taken a beating (I've dropped my X-T1 a couple times, and it gets banged around pretty regularly hanging on the shoulder strap). So it could be the camera, or it could be my specific camera. I've heard the same thing said about Sony mirrorless  (when being compared to the usual Canon/Nikon pro cameras), so it just makes me wonder if these newer camera lines just don't have the rock solid firmware that more veteran digital lines do.

 

In regards to your initial problem, what kind of batteries do you use? I used to have two OEM batteries and two 3rd party batteries. I found that when I was using the grip and mixed OEM and 3rd party, the camera was prone to freeze up the odd time. Once, when I was using an OEM and 3rd party battery and had a Yongnuo flash on the hotshoe, the camera would consistently freeze up until I pulled the battery. When I booted it back up, it would do the exact same thing.

 

I've started using all OEM batteries if I'm using the battery grip, and do my best to only use OEM batteries for jobs, and haven't had any issues since. Since my X-E2 can only use one battery, I used my 3rd party batteries as backups for it, and never had any issues, either.

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