fuji warranty service

[the_hefay]

Not sure if this is the place to post this or not.

I sent my camera off for repair because the body wouldn't talk to the lens. They fixed that but when it came back there was a big speck of dust between the glass and the sensor. So i sent it back to be cleaned. They cleaned that speck and left a different speck right in the middle of the sensor but below the glass. I will add that both of these specs were sufficiently big that i could see them with the naked eye when I took off the lens. So it is sent off again. I'm right at 3 months now without the use of my camera. It's quite disappointing and frustrating. 

My question is, is this normal? Or is my situation unique?

[the_hefay]

Another thing, they sent me to the loaner dept to get a loaner but noone answered. So I called back and was told that the loaner person was in a meeting and had actually asked for my contact info, which I thought was really good. But after not hearing back from him, I called again and was told that he had gone home and that possibly Monday he would call me. WHAT??? So they transferred me over to management, which went to voice mail of course. So... here I wait; frustrated.

[Greybeard]

Which location is this? I've not heard anything bad about the UK Fujifilm support centre.