Another thing, they sent me to the loaner dept to get a loaner but noone answered. So I called back and was told that the loaner person was in a meeting and had actually asked for my contact info, which I thought was really good. But after not hearing back from him, I called again and was told that he had gone home and that possibly Monday he would call me. WHAT??? So they transferred me over to management, which went to voice mail of course. So... here I wait; frustrated.