Fuji X App Not Working - Anyone Else Having Same Issues?

[LastLusitanian]

Unlike most other Fujifilm users, I never had a problem with the old Fujifilm Remote App and my X-T5. Pictures were transferred reliably and with no issues from camera to phone. I was massively looking forward to the new X App with its updated look, timeline and activity menus. Put simply, everything works apart from image transfer (which is a massive issue). I’ve tried formatting the memory card, formatting my camera and reinstalling the app - nothing has worked. I couldn’t wait to use the app on my trip to Portugal in three weeks, it looks like I’ll be re-downloading the old faithful Remote App again

Have any of you guys had similar issues?

[Greybeard]

When you say "everything works" does that include the ability to use live view and take photos? What happens after you have taken a photo using live view? You switch to image transfer  (at the top of the screen - the download icon) and see the image you have just taken - select the image and "Transfer the selected image" button should appear - do you see that? Does the button not transfer the image?

Or where exactly is the problem? And what error message do you get (if any)?

Edited May 27, 2023 by Greybeard

[LastLusitanian]

Lets me take photos, but not transfer to the iPhone. Camera connects via Wi-Fi but then just hangs. Similar to Timeline and Activity buttons, they record where I took the photo and what lens/film I used, but no photos. The issue seems to be in the transfer of the photo. I've reinstalled the Remote App and that is working...

[Greybeard]

At what point does it hang? Wi-fi needs to connect successfully in order for you take take photos in live view.

If you have taken photos using live view do you see the "Download" and "Camera" icons at the top of the screen?

Do you see the image you just took when you touch the download icon?

If so do you get the "Transfer the selected Image" button after you select the image you just took?

If so - and you press the image is that the point it hangs?

Edited May 27, 2023 by Greybeard

[LastLusitanian]

55 minutes ago, Greybeard said:

At what point does it hang? Wi-fi needs to connect successfully in order for you take take photos in live view.

Bluetooth connects and then it asks me to connect with wi-fi. After confirming it hangs.

55 minutes ago, Greybeard said:

If you have taken photos using live view do you see the "Download" and "Camera" icons at the top of the screen?

Live view? In the camera? When I use remote control I can’t see the camera screen, just the button.

55 minutes ago, Greybeard said:

Do you see the image you just took when you touch the download icon?

no.

55 minutes ago, Greybeard said:

If so do you get the "Transfer the selected Image" button after you select the image you just took?

If so - and you press the image is that the point it hangs?

Images don’t pop up at all.

I’ve uploaded what it looks like when I try the Image Aquisition button. For the record I have allowed the app to use the Local Network.

Welcome, dear visitor! As registered member you'd see an image here…

Simply register for free here – We are always happy to welcome new members!

[Greybeard]

Ah I see - did you get the "Waiting for Connected" message on the back of the camera when the app tried to join the Wi-Fi network?

As a last resort you might try backing up all your settings and then doing a complete reset of everything.

[LastLusitanian]

3 minutes ago, Greybeard said:

Ah I see - did you get the "Waiting for Connected" message on the back of the camera when the app tried to join the Wi-Fi network?

As a last resort you might try backing up all your settings and then doing a complete reset of everything.

Yeah was waiting for connected the whole time. I already have! Formatted everything!

[Greybeard]

1 minute ago, LastLusitanian said:

Yeah was waiting for connected the whole time. I already have! Formatted everything!

Sorry couldn't help - frustrating - worked for me with both iPad and iPhone and both X-S10 and X-H2S - the wi-fi is slow but at least it works

[MichNaug]

I am having the same issue with "waiting for connected".  Tried connecting to an XT5 and XT3-no luck.  Any success connecting?

Thanks

 

[FedericoP]

Please i beg for help... I purchased a new Xt5 last week, i managed to pair/connect my camera to my phone after the firmware update (2.01) and transfer files. Yesterday i took a lot of photos so i wanted to transfer them to my phone, i tried to connect the camera but it couldnt, was searching the bluetooth device forever, so after a while, decided to delete the camera from the app, and delete all the records from the camera menu. Since then, i coundt even get to pair the camera again, followed all the basic instructions but nothing works, the app search for a devide forever, even after you choose the model manually, like 100 times. Already tried restoring settings.

[Nicko]

Hi,

 

I have the exact same issue. Did you ever find a solution?

 

thanks 🙂