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X-S10 big trouble and warranty

Dimitrisot

By Dimitrisot
in Fuji X-S10 / Fuji X-S20

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Dimitrisot Apprentice

Dimitrisot

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Hello! On November 3, 2021, I bought the Fujifilm X-S10.
On Sunday, October 29th, I had a problem.
The camera opens but no indicators appear on the screen. No button works and I can't turn it off. I have to remove the battery for it to turn it off.
I bought the camera in Greece, where I live, from a store that supplied it from the official Fujifilm dealership in Greece.
I emailed the official Fujifilm representative in Greece and they told me that the warranty lasts only one year from the date of purchase(in the Greek State).
In other words, the warranty expired on November 3, 2022, while I still haven't completed two years.
I mailed with courier the camera on Monday to the store where I bought it and they received it today. They will send the camera to the service of the official representative office in Greece.
They will definitely ask me for money to repair it. It is possible that they will send it somewhere in Europe, for repair.
In European countries how long is the fujifilm warranty?
I was informed that it is two years. Do you have personal experience to inform me?

Thank you for your interest.

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