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I use Acquire to back up my camera settings on an X-T4 and an X-T30 ii. But the sequence of steps I seem to need are a bit obscure.

The manual says: Connect camera via USB, launch Acquire. It doesn't state whether the camera should be on or off. When I do that, Acquire never recognizes a camera. I've tried turning the camera on first, between these steps, and after. Nothing.

What works is: Leave camera off, connect, turn camera on, launch Acquire, turn camera off, turn camera on. I haven't found a simpler sequence of steps that lets Acquire recognize a camera.

I may be missing something or getting my facts wrong someplace (this requires a surprising amount of accurate short term memory!). What is supposed to be the sequence of operations?

Once Acquire recognizes a camera, everything seems to work as expected. I can back up and restore camera settings.

I'm using Acquire version 1.24.0.4. I've updated both camera firmwares fairly recently but think it was funny like this before the updates too. This is all on an iMac running Ventura 13.4.1 (c). I have also learned that Acquire does not connect at all if I go through a USB hub; the camera cable has to go into one of the USB ports on the iMac itself.

 

Thanks!!

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Part of what you are seeing is due to macOS’ ever increasing suspicion of USB connected devices. The operating system is being set to make it more difficult to connect things and have them accidentally take over your computer. Once it decides the camera is okay, it will gradually let Acquire and the camera chat with each other.

The world we live in.

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