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Not sure if this is the only thing, but it made the situation worse:

https://www.fujirumors.com/fujifilm-resumes-shipping-of-orders-after-cyber-attack/

https://www.fujirumors.com/fujifilm-refuses-to-pay-ransom-after-cyber-attack-restores-servers-and-reports-attackers-to-police/

I hope you get your camera soon!

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