Help - X-T30 seems to be importing only B+W into LR and PS

[Meta]

Hi All,

I have am new to Fujifilm so the X-T30 is my first and only by a few months. I am still learning my way around the camera and systems (but am loving it so far!).

I am having an issue with importing/extracting my photos from my X-T30. Currently files are put through the Adobe DNG coverter so LR can read the .dng files .

It was working very well a week ago, then suddenly LR starting only importing n B+W. Since then:

_I tried PS - and unfortunately the raw dng files are coming into ACR as B+W also

_I have tried other computers as well (both mac and PC and different versions of LR) and they are all coming in as B+W

_I have gone through as many resets as I know of - I reset adobe in LR, I reset the x-t30, I installed the latest camera firmware (V1.20), I re-formatted my SD card

_I can see that in LR a preset has been applied in the 'Quick Develop' tab,  but I can't change it. When I highlight an imported image, it says it is on a 'default' setting (no mention of a B+W setting) however when I un-select the image, the quick develop says I have a B+W preset and when I go into Develop mode, it says I have a monochrome filter applied. All the resets do not change it and they don't revert back to colour.

_Help please - I really don't know where to go to next! I still think it is my X-T30 as all of the LR instances and PS kept getting B+W but I have reset my camera and it is still happening!

Any assistance you can provide will be definitely appreciated!

[jerryy]

On one of your computers (assuming you are using a recent version of the operating system) you can view the raw file to see if it is in color or black and white. For example on your Mac, click the raw file -- the one ending in .raf, not the one ending in .jpg -- and press the space bar. After a moment (or five) a new viewing window will pop up and you can see how Apple's raw viewer will handle the file. (Note: you may need to update your operating system (or parts of it) to make sure you have the latest raw camera descriptions.) Alternatively, use another 3rd party  raw file viewer to examine the file.

If that is black and white, there is a problem with the camera. If it is in color, there is a problem with the convertor. You may need to delete it as well as any associated preference files and re-install it. Or use a different convertor.

It is possible that the convertor you are using is reading the Film Mode meta data entry and finding that you had the camera set to black and white or acros, etc. and decided to just develop it that way.

Edited April 29, 2020 by jerryy

[Meta]

Hi Jerryy,

Thank you - that helped a lot! I found an independent viewer, my images were colour so then re-installed the DNG converter (12.2.1) and it worked thankfully!

Thank you again!