Here's my reasoning to get the camera repaired, rather than replaced by the shop I purchased it in, or just claim it on my insurance. Yes, there are a number of assumptions in my thinking...
Returning it would have resulted in a non-fuji specialist looking at the camera and deciding what to do about it. Then, it could have been repaired by someone with a screwdriver and returned. Meh...If I had a big problem later on is my warranty still good via Fuji?
Claiming it under insurance, not necessary until I saw what Fuji would do...
So, when I bought the camera, it had come off an assembly line. While the camera had been run through checks, it was one of many, with quotas to inspect each day. How much personal time would have spent with the camera? What range of specs was acceptable?
What I have now is camera that was repaired by replacing the top piece. Not really an intense tear down. The camera was also gone over by 1 technician, from head to toe to insure all functions are as they should be. The camera was cleaned top to bottom, and the firmware was updated. All in about a week with no muss or fuss...
It also shows me the commitment Fuji has to me, the consumer, so, it is a big win for them as well.
Also, the camera is mine. The repair is part of the history of the camera. Not necessarily a bad part of the history. The repairs were done painlessly. I'm not sure how any other options would have played out. I realize that is kinda weird, but I get an attachment to some things. I had to wait quite a while to get the chrome edition. I had to save to purchase it. What I have now is my camera that has been had inspected and adjusted by a Fuji technician.
