Little back story, full-time working photographer (editorial and wedding) hoping to make the switch from my Canon system to Fuji after falling in love with the X100t.
I hopped on reliable forums and purchased a mint X-T1 and 56mm f/1.2 to test the waters. Upon unboxing, I found out it had the dreaded squishy D-Pad (as opposed to my awesome rental from Borrow Lenses), and "Light Flare" issue. Original owner wouldn't take it back, so I called up the Pro Repair Center in VA for warranty work.
1. 45 minute wait to get direction for an Repair Order Form,
2. $50 FedEx ground from CA to VA,
3. 3 WEEK wait before I receive any word from Fuji (no acknowledgement that they received my camera – nothing),
4. Repair Estimate is $175,
5. Call them up and they explain they are charging me because free warranty work was done last year, not this year. They also admit that my serial number is affected but they won't fix their own issue.
Moral of the story/rant – Fuji doesn't have their shit together in the repair and support area. I love the cameras, but I can't be in the dark for 3 weeks while trying to earn a living. I have sent many items into Canon's CPS program and love their overly active communication – "We received your item," "Your Estimate is $$$," "We finished your repair," "We are prepping shipment," "Your tracking number is xxx." No matter how great your cameras are, you will never be the heart of my working system if your support is lacking.
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