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4K Recording overheating issue that even Fujifilm Service could not find the solution

SJK

By SJK
in Fuji X-T2 / Fuji X-T20

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SJK

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Hi all,

I have an overheating issue with recently purchased X-T2. I am using it with VPB-XT2 vertical Power Booster Grip with 2 brand new Fuji Genuine NP-W126S Batteries.

This issue has occurred when I was out to film a conference presentation for a client. I was recording in 4K25p. After recording 26-28mins, it started to shows overheating status and I was gradually feeling the heat on my hand skin. From that moment, the nightmare has begun. Within 12-16mins, the camera shut down and it kept failed to record, even if I restarted the camera for more than 3 mins. I don't think I have a problem with a memory card as I have bought recommended 2 SD: Sandisk Extreme Pro SDXC/V30/U3/C10/UHS-I/95MB/s R. Thus I gave up using X-T2 and let it cool down for 1hr. During that time I have used my backup Canon but even after cool down X-T2 still behave and wouldn't let me record more than 18 mins at first and continue with 3 mins recording due to overheating. I was extremely disappointed in X-T2 as it almost ruined my work that day.

Thus I have tested in a various recording method with the different format such as 10 mins recording consecutively and with/out power booster grip and/or downgrade from 4K to 1080 p. It just didn't record over 30 mins. It shows overheating status and shuts down. I can not use a camera like this, I don't mind press record every 10 mins or change battery every 30mins I don't mind them as long as it can last 3 hrs recording but X-T2 is not capable of recording any form of video more than 30 mins at the moment.  

Henceforth I have contacted Fuji Global Service and the response came 4 days later and another nightmare has begun as Fujifilm product does not have global service but purchase region only. I went to the national service center but because the product is not locally covered it has to send to where I have purchased. Somehow online purchase backfire to me and I had to contact them again to get service. Now it sent and returned without an issue has been rectified as HongKong service center cannot find the cause of the issue. I am holding a camera with overheating issue that cannot use for work. 

Is there any solution for this overheating nightmare? If anyone has any idea, please let me know. Thank you for the patient reading my first experience with Fujifilm.

 

 

 

 

Edited by SJK
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SJK Newbie

SJK

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Posted (edited)

True. 

Although I have only used in a conference, it still needs to be used in other location. if this camera can not last less than 30 mins in total from overheating, this camera is useless in any form of filmmaking, isn't it?

Edited by SJK
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