CANNOT BACKUP OR RESTORE X-T4 SETTINGS WITH FUJI X ACQUIRE

[tc46wine]

I have jumped through all known hoops and still cannot backup or restore settings with Fujifilm X Acquire and X-T4.  I have updated all firmware and app ware and set all the CONNECTION settings as required.  No joy. All I get time after time when I attempt to restore is BACKUP LOAD DATA ERROR.  Any thoughts?

[Astigmatism]

I don't think I have your answer, but it's worth trying. It's been a few days, are you still struggling with this?

I've used Acquire (on an iMac) and an X-T4 (also an X-T5 and an X-T30 ii) and it worked, at least as far as backing up. No error messages, and a computer file with stuff in it. I understand you get an error message when you attempt to restore the camera from a backup, but, does it look to you like the backup phase is working? I mean, do you get a saved file and no error messages? Do you have any other Fuji cameras, and does it work for them?

I have had problems getting Acquire to detect the camera. I did all manner of playing around with starting the software, plugging in the camera, and powering the camera on, in various orders (including what the instructions say). I always got it to work eventually, but it took lots of playing some times. Lately it fires right up. Somebody here commented on this difficulty and the security obstacles in the computer. Are you getting a connection easily, or after trying things, or not at all? Does Acquire show your camera model and the few settings it displays correctly?

[SimonW]

In Windows PCs the backup is saved in  folder Documents>Fujifilm>Conditions. If you open this folder in a window before you start the backup you'll see the backup file appear in the window. It's almost instantaneous. It's a confidence booster. I don't remember X-Aquire giving any indication that backup has completed. The backup files include the date and the camera make so if you have two Fuji cameras they all go in the same folder. New backups do not over-write the older ones so you can restore an older one if you should so wish.

Simon

 

[Astigmatism]

Forgot to mention another thing. Mine does not work if I plug the USB cord into a USB hub. It only works if I plug the cord into one of the USB ports on my computer itself (an iMac). This surprises me because I think there's a hub built into the computer itself, which is how the computer has multiple USB ports in the first place.

I think it was somebody here that suggested I try that -- sorry I don't remember who!