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Backup data load error message in Acquire


mypointofview

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Hi forum members

 

I'm new here, so excuse me if I'm making some mistakes.

I've had several Fujis and right now I'm very happy with my XE4 as an always with me cam.

I'm based in Hamburg Germany.

 

Regarding my problem: I've had some quirky behaviour of my XE4 lately, so I decided to do a factory reset, of course I did a backup before via Fuji Acquire software on my Mac running Monterey.

 

1. I did a factory reset and a reset of all custom settings

2. tried to restore via Acquire resulting in the error message "backup data load error"

3. tried another USB cable -> same problem (I'm connected directly to my MacBook Pro)

4. Checked the camera connection setting after the factory reset : it's set to USB RAW Conv/Backup/Restore

5. Made a new backup of the blank camera and tried to restore it -> same problem 

6. checked to version of Acquire, updated but again same problem 

 

 

maybe some of you have an enlightening idea that could help.

The camera is fully visible in Acquire and backups seem to work perfectly, but why doesn't restore work? 🤷🏻‍♂️

I gave Acquire all permissions necessary on my Mac, so that shouldn't be the problem either...

 

I'm running out of ideas what the issue could be....

Squeezed Google to find an answer but no luck.

thanks 🙏🏻

Edited by mypointofview
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  • mypointofview changed the title to Backup data load error message in Acquire
  • 2 weeks later...

I've encountered this same problem, also on an X-E4. I hadn't had any problems with the camera, I just wanted to test the procedure. Some points:

- I use a PC running Windows

- The version of Acquire is the latest.

- I also own an X-S10 and backup and restore worked fine with that, and I'm using the same cable, etc.

 

 

Edited by Bob_in_MA
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My experience above was with the latest version of Acquire. I have a laptop with a version installed last year and a backup file of X-E4 settings created today with that older version could be restored with either version of Acquire.

It seems likely Fuji introduced a bug with the latest version of Acquire, at lest with regards to the X-E4. Too bad there's no way to submit a bug report.

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I heard back from Fuji!

 

They tested my XE4 on their computers PC and MAC. It worked 😳

But they updated the firmware of my XE4 to the latest and the Acquire software had to be the newest version as well.

Their assumption is that the newest Acquire software did not work properly with the older firmware of my XE4, so the backup file must have been faulty from the start.

To be honest I find this more than irritating that their proprietary softwares are not fully compatible. 😤

I will retest Acquire once more once the XE4 is back, but I will test also the backup function of the Fuji Xapp...

 

annoying this is, to say the least 🙄

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On 12/7/2023 at 7:22 PM, Bob_in_MA said:

My experience above was with the latest version of Acquire. I have a laptop with a version installed last year and a backup file of X-E4 settings created today with that older version could be restored with either version of Acquire.

It seems likely Fuji introduced a bug with the latest version of Acquire, at lest with regards to the X-E4. Too bad there's no way to submit a bug report.

Possible point!

But it also could be a faulty firmware on the XE4 that disabled proper backups/restores...

Someone in another Forum mentioned though that he had the exact same issue with an GFX-100

I just wished camera manufactures would not only build good cameras but also reliable software. It doesn't seem to be their main goal 🙄

Edited by mypointofview
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