Can't download photos to my PC using USB cable

[dlk43]

Can anyone tell me why I can't download to my new PC using USB cable? I have the correct setup in Setup Mode: "USB Card". I can transfer photos using the SD card but that is a pain.

Also I am unable to do "Simple Setup" for PC AutoSave despite having downloaded latest version of firmware for PC AutoSave. I keep getting a message "Cannot find Destination PC" . 

Also having difficulty getting update on firmware. I format my SD card then download the update to my PC and then to my SC card. All I get is a file about Cyberlink PhotoDirector8. 

Thanks in advance. 

[Canuck57]

Sounds like your USB cable is a charge cable and not a data cable.

[dlk43]

Thanks for your reply. It's the cable that came with the camera and used to work just fine. I can't figure out what has changed. 

[Canuck57]

May still be a cable issue or a connector issue.  I’ve experienced similar issues myself.
I would still try another data cable. You should also try another USB port on your computer. 
…make sure all your USB ports are free of dust or any foreign matter (use a flashlight and check them)

If you’re using a Windows based computer, try running a Windows Update. 
Make sure that the USB device (camera) is a trusted device (usually an option when you plug in a USB device).
If it’s still an issue, try connecting your camera to a different computer (if that’s an option). 

Edited June 28, 2023 by Canuck57