I received similar feedback for my X100T, very disappointing especially when you consider that the x100 line continues to be sold with minor variations. So now my camera is a brick. Must say my estimation of Fujifilm plummeted on this and I will not consider purchasing their products in the future.
Older Photoshop or Adobe Camera Raw versions might not work with RAF files from the X-T3, so it's a good idea to check if your ACR plugin is updated. You might also want to give Adobe DNG Converter a shot to convert your RAF files to DNG because Photoshop can handle those without any hassle.