TURN OFF CAMERA AND TURN ON AGAIN (!!!!)

[fourcolourblack]

This is the fourth time my XT4 has failed. It's back to Fujifilm for a repair again now.

I've had repairs in 2022, 2023 (straight back in 2023) and now here in 2024.

I take very good care of my cameras, I'm amazed this keeps happening.

Here's a video of my fault:

https://photos.app.goo.gl/iFzd1kS2aZSNLCHL9

[pw-pix]

The times this has happened to me, it has always been the XF 27/2.8

It's to do with the focus movement being impeded with that lens, for example, if it's pressed against glass or a wire mesh fence.

[P_Ori]

In my case, it happens with a 15-45 zoom and another lens. I don't think it is a lens problem. In my opinion, it is a design defect or a software bug. My daughter's T4 was brand new, never used.

[Cribbly]

Have you found an issue for this?

[Benackerley]

Hey everyone. My X-H2 just came up with the message “turn the camera off and on again” in indo. Maybe it’a due to the moisture? When I change the camera it works so it must be the camera connection. Any suggestions of what to do?

[fourcolourblack]

There's no way to fix this, there's a fault with the front mechanism or sensor. I've went through all this for years, had multiple repairs, eventually it was just replaced by Fujifilm.

There's a chance there could be a small piece of dust floating around, so this is the cameras safety mechanism to just ask you to turn it off.

Remove the lens, use a blower upside down. See what that does.

[Mlnr]

I started having the same problem with the X-T4 over a year ago. And with almost all lenses. And the error when turning on the camera occurs more and more often.

This makes it almost impossible to use the camera in professional work. It turns out that you can't rely on it.

Before this, I had cameras from two other most popular manufacturers, and I never had this problem with them.

Very disappointed!

[pw-pix]

My X-T5 gave me the error this week. I was using the original XF 35mm F1.4 lens.

It was because I had the lens against a glass window and the focus movement was blocked by the glass.

Removed it from the glass, turned it off and on again, then it worked normally away from the glass surface.

 

[lactiti]

I had the same problem "turn off and turn on again the camera". I noticed that one of the bayonet screws was slightly unscrewed on my XT4. After tightening it, no more problem. I hope it will be ok now.

[CarltonC]

I had the same problem with the XF27mm f2.8.

Found the below on a Reddit thread.

"There is apparently a design flaw with this lens that causes it to get stuck sometimes when the camera is turned off at the closest focal distance (i.e. when the lens is fully extended.)

The fix is to just push it back in manually (gently, of course.)"

It fixed the problem straight away.

 

[s_ca]

I have the XT5, have been using the XF 33mm f1.4 and prior to this the XF 18-55 and have had this message appearing from time to time but then it started appearing more often. I finally took it to Fujifilm and they gave me this ridiculous diagnosis that the camera was exposed to liquid and that I needed to pay around 300 euros for repair. Needless to say that I have been taking good care of my camera and it was never in contact with any liquid. 

[TomThom]

I am very tired of Fuji as a whole... They automatically deny responsibility on issues, quote crazy high repair prices and timeframes and when I accepted a (refurbished" replacement 100-400 instead of a repair because to would be cheaper and faster it developed the exact problem a couple years later, My XT4 is absolutely unreliable because of the turn on turn off issue that has persisted through numerous attempts to fix it and my 10 to 24 would not focus at infinity and struggled to focus at all, and I went through two of them because of focus issues. My sigma is much better.