LP26

A good read at DPR... The subject of service is part of the conversation.
One could be an optimist and hope that improvements will be made.
 
Here's the link.
 
http://www.dpreview.com/interviews/6258617860/fujifilm-interview-jan-2016

I too have been an NPS member for some 40 years. There was an occasion back in the 1970's when I had a Nikon F and lens shot out of my hands and found a new camera and lens waiting for at the next reasonably sized town I arrived in. No questions asked, just a new functional tool to work with.
 
Ironically, Fujifilm made available X-Pro 2's to my agency prior to the official release. One of my agency colleagues even made a promotional video for them. I shot with one of those X-Pro 2's and was favorably impressed enough to purchase/pre-order one on the first day of sale. Yet when I spoke to the so-called "professional division" techs I got a significant degree of arrogance and was told I could expect my camera's return in "perhaps" ten days to two weeks. When I noted that by that time I would find myself, quite literally, on the other side of the planet, I was told that then I would find it waiting for me on my return (this assignment will keep me on location for as long as 60 days).
 
Is this what Fujifilm claims is professional service?
If so, it's not the level of service this particular shooter references as professional.
My bag is now packed with reliable Nikons and Leicas.
These are genuinely professional cameras backed by genuinely professional service and support.
My feeling, at the moment, is that Fujifilm is an amateur corporation serving an amateur market.
 
I suppose that's all well and good if the amateur market is their target. They do however attempt to sell themselves as a producer of pro-level tools.
 
Trust me, based on current experience, professional is not an adjective I would apply to Fujifilm.

Yes, the camera is with their so-called professional service department which, to this professional, seems to be anything but professional.
 
Time is indeed the core issue here, yet that so-called professional service department has little to no concept of the importance of time to a working professional journalist.

Yes 23mm with a priority on small size would be an instant impulse purchase for me. I just wonder if their reticence is deliberate so as not to cut into x100 sales.

I'd like a 23mm f/2 - a Summicron equivalent, built to the same high standards and approximate size as the 18mm f/2.
 
Compact, aperture ring, smooth and precise manual focusing capability, metal construction, metal rectangular hood, the best glass, quiet in operation...
 
Man, if Fujifilm were to produce that lens I'd place it on a pre-order more or less on announcement.
 
The current 23mm f/1.4 is a great lens, but it's large and has a tulip hood. I want something that's highly inconspicuous on the street, sharp as a tack and still eminently useful in low light.