Parkway Production

Hi All, Seems like it is happening since a while. It is funny that I never heard anything from the youtuber side while researching what camera to get. I was connecting the phone and camera...failed a few times and then just froze on me. I started googling for this issue and came across here. Is it a lemon unit or is it something unique to certain serial numbers? I have the 18-55mm f2.8 lens. The cap was on the lens when pairing....Yesterday I had the SD Card out for the first time and inserted it my macbook. Confused about this freezing up. When turning the XT4 off it still remains on....