I also called Fuji today and they told me to send it in. They asked to video record the issue and send the video file with the camera. Today I was able to replicate the issue by shooting in CL for a min or two and the camera would lock up when I engaged the menu. The menu window would get stuck in the viewfinder. I hate to send it in as I will be without a camera for at least 2 weeks. :-( My X-T1 also started acting up after 2.5 years of owning it. I LOVE my Fuji cameras, but I never had issues like these with my Canon bodies. I was quoted $380 to fix the X-T1. At the rate these bodies depreciate I can buy an semi-new one for $500-$600. I didn't see the point in fixing it. More like disposable bodies. If I continue having problems with the X-T2 this might be my last Fuji and go back to Canon for reliability. :-(