mypointofview

glad I could help! 🙌🏻

taking the risk of asking the most stupid question: have you chosen "disable" in the IQ menu, page 3/3 auto update custom settings? If it's set to disable and you switch off your camera, all your changes of settings will not be saved. What I usually do: set this point to enable, change the settings, switch the camera off, switch the camera back on. Then change it to disable. Now all your settings are safely stored! 🙈

in the link provided it seems to be either a BT issue and/or a beta iOS problem... not what's bugging you... The technical support of Fuji here in Germany is actually very good and they are extremely helpful. What is your location? Good luck and if I come across another idea or solution I'll let you know! 🤞🏻

do you have a link? The above link just shows the landing page...

Another idea could be posting your problem in a forum/thread more regarding the new Fuji Xapp, since this thread is/was my nightmare with the desktop software Fuji x Acquire... 🤷🏻‍♂️

what does Google say? Including all Fuji cameras?

I still believe that whenever Fuji releases a new firmware older backups become obsolete 😫 I always thought that a new firmware just changes some bugs and adds new features but the basics like C1-C7 settings stay untouched. But as it seems I am wrong... One more question: if you do a brand new backup now, call it test backup. Can you at least restore THIS backup? If not I would erase the Fuji Xapp and reinstall it. Before all that: have you tried a hard reset on your iPhone (that clears all temp caches that might cause issues. Its easily done as follows: louder - quieter - power button - hold it till the screen turns black und the apple reappears! Don't worry you won't erase any data! Just clearing unnecessary caches! 🤓

that's exactly the point I dare to doubt that... 🙈 Fuji x Acquire claimed that too... Have you googled your issue? Any similar problems on the web?

@Dekanyz I had this nightmare with the desktop software Fuji XAcquire! I believed that it made backups for months but they were all empty and I got a data load error when trying to restore! But the new Fuji Xapp has been actually reliable... Have you tried to uninstall the app and erase the connection settings in your camera to the xapp? I know the so far saved backups are lost, but from what I understand neither backup nor restore works for you, correct?

@Dekanyz yes, works well on my side! I constantly switch between night shot batches and daylight batches using the Xapp. I read somewhere that upgrading the cameras fw can cause issues with e Xapp, but apparently you did not update your cameras fw lately, correct?

Have you tried a factory reset? Maybe you changed unintentionally a setting?

Agreed to all your points... unbelievable that such an amazing camera brand gives literally sh.... about their softwares. Even FujiXRaw Studio looks like straight from Windows 95 😳 Anyway try the FujiXapp it actually works well (compared to the predecessor) As said before, I keep several backups with different Fuji recipes for different occasions. Changing them takes literally seconds and actually works 🤣 Good luck, it's just not worth getting aggravated 🙄

@tc46wine Hi firstly, are you running a MAC or PC system? I can only help on MACs... I've been going through this BACKUP DATA LOAD ERROR nightmare myself and it was beyond frustrating. It has worked before, but when I had to restore my XE4 in December 2023 I got the same error message. I had intensive talks with the technical support of Fuji Germany and we could narrow it down to a incompatibility between the newest version of XAcquire and an older firmware of my XE4. So all backups I had made in the past months were obsolete. 😫 What they told me: your cameras have to be on the latest firmware, as well as the latest version of XAcquire otherwise a backup is not working correctly. One other thing you can check if you're working on a MAC: be sure to allow AcquireX to have access to docs and folders in your system settings -> security -> privacy TBH FujiXAcquire is a lousy piece of software, badly written and yes it's free, but I'd rather be paying to have a fully functional software. I now went another route and use the new FUJIXApp on my iPhone and make my backups there. It's quick and easy and I even have several backups like for night photography, day photography in two versions. Restoring is done in seconds and it works! I know that does not solve your problem right now and I had to restore every single bit manually 😵‍💫 Hope that helps

Possible point! But it also could be a faulty firmware on the XE4 that disabled proper backups/restores... Someone in another Forum mentioned though that he had the exact same issue with an GFX-100 I just wished camera manufactures would not only build good cameras but also reliable software. It doesn't seem to be their main goal 🙄

I heard back from Fuji! They tested my XE4 on their computers PC and MAC. It worked 😳 But they updated the firmware of my XE4 to the latest and the Acquire software had to be the newest version as well. Their assumption is that the newest Acquire software did not work properly with the older firmware of my XE4, so the backup file must have been faulty from the start. To be honest I find this more than irritating that their proprietary softwares are not fully compatible. 😤 I will retest Acquire once more once the XE4 is back, but I will test also the backup function of the Fuji Xapp... annoying this is, to say the least 🙄

Hi forum members I'm new here, so excuse me if I'm making some mistakes. I've had several Fujis and right now I'm very happy with my XE4 as an always with me cam. I'm based in Hamburg Germany. Regarding my problem: I've had some quirky behaviour of my XE4 lately, so I decided to do a factory reset, of course I did a backup before via Fuji Acquire software on my Mac running Monterey. 1. I did a factory reset and a reset of all custom settings 2. tried to restore via Acquire resulting in the error message "backup data load error" 3. tried another USB cable -> same problem (I'm connected directly to my MacBook Pro) 4. Checked the camera connection setting after the factory reset : it's set to USB RAW Conv/Backup/Restore 5. Made a new backup of the blank camera and tried to restore it -> same problem 6. checked to version of Acquire, updated but again same problem maybe some of you have an enlightening idea that could help. The camera is fully visible in Acquire and backups seem to work perfectly, but why doesn't restore work? 🤷🏻‍♂️ I gave Acquire all permissions necessary on my Mac, so that shouldn't be the problem either... I'm running out of ideas what the issue could be.... Squeezed Google to find an answer but no luck. thanks 🙏🏻