Jump to content

How to file a bug report/feature request with Fuji?


jongrall
 Share

Recommended Posts

Advertisement (gone after registration)

I've been using Fuji X-series cameras for a few years now, and have owned several of them.

I would like to know how to report a camera firmware bug with Fuji, and also how to submit firmware feature requests so that it reaches the right people in the US or Japan. Does anyone know how I can do this?

So far I've tried submitting via the official contact form here: https://www.fujifilmusa.com/support/ServiceSupportContactForm.do?catid=464128&prodcat=234644

However, that just resulted in a generic "please call this phone number" response. I called the number they recommended, and got passed to Fujifilm Corporate in Valhalla, NY, where my inquiry dead-ended since I don't know who to ask for in their phone system. Ideally, this would be sent via email anyway.

I must say, for a company that prides itself on continuously improving its firmware, I find it a little surprising that Fuji doesn't seem to make it easy for users to report bugs and send feedback on their products.

Does anyone know how to get in touch with Fuji? Furthermore, once we have this information, perhaps it would be a good idea for this community to post a pinned discussion on how to contact the company with bugs and feature suggestions?

Link to post
Share on other sites

1 hour ago, jongrall said:

I must say, for a company that prides itself on continuously improving its firmware, I find it a little surprising that Fuji doesn't seem to make it easy for users to report bugs and send feedback on their products.

Fujifilm's improvement process for the X system is driven by its circle of X Photographers. They're not looking for input from random people on the Internet.

As for bugs, your best bet is to send the camera to Fuji repair. It obviously wouldn't get fixed, but the repair center might verify the presence of the issue and tell you if it's being worked on, or if it's a previously unnoticed problem, they might report it internally.

Link to post
Share on other sites

  • 2 years later...
On 8/19/2019 at 9:36 PM, Doug Pardee said:

Fujifilm's improvement process for the X system is driven by its circle of X Photographers. They're not looking for input from random people on the Internet.

As for bugs, your best bet is to send the camera to Fuji repair. It obviously wouldn't get fixed, but the repair center might verify the presence of the issue and tell you if it's being worked on, or if it's a previously unnoticed problem, they might report it internally.

Sorry but this sounds a bit elitist, even Apple the company famous for not asking users opinions provides a place where you can submit your issues. 

I think there are quite a few areas that can be improved and companies like Fuji better keeps their ears on the ground, sometimes the best ideas come from 'random users' :)

Link to post
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.

Guest
Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

Loading...
 Share

×
×
  • Create New...