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jongrall

How to file a bug report/feature request with Fuji?

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I've been using Fuji X-series cameras for a few years now, and have owned several of them.

I would like to know how to report a camera firmware bug with Fuji, and also how to submit firmware feature requests so that it reaches the right people in the US or Japan. Does anyone know how I can do this?

So far I've tried submitting via the official contact form here: https://www.fujifilmusa.com/support/ServiceSupportContactForm.do?catid=464128&prodcat=234644

However, that just resulted in a generic "please call this phone number" response. I called the number they recommended, and got passed to Fujifilm Corporate in Valhalla, NY, where my inquiry dead-ended since I don't know who to ask for in their phone system. Ideally, this would be sent via email anyway.

I must say, for a company that prides itself on continuously improving its firmware, I find it a little surprising that Fuji doesn't seem to make it easy for users to report bugs and send feedback on their products.

Does anyone know how to get in touch with Fuji? Furthermore, once we have this information, perhaps it would be a good idea for this community to post a pinned discussion on how to contact the company with bugs and feature suggestions?

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1 hour ago, jongrall said:

I must say, for a company that prides itself on continuously improving its firmware, I find it a little surprising that Fuji doesn't seem to make it easy for users to report bugs and send feedback on their products.

Fujifilm's improvement process for the X system is driven by its circle of X Photographers. They're not looking for input from random people on the Internet.

As for bugs, your best bet is to send the camera to Fuji repair. It obviously wouldn't get fixed, but the repair center might verify the presence of the issue and tell you if it's being worked on, or if it's a previously unnoticed problem, they might report it internally.

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