I recently picked up the x-t30 after finding the Sony X100 Mark 7 point and shoot was a bit soft. I don’t know much about photography, but I love taking pics of flowers, family, pets, and travel. I realized that my x-t30 refused to take macros, so I got the mcex-16 to aid in that. I tried auto, manual, everything under the sun (I think), to try and take pics of my new African violet blooms. But my camera simply won’t budge when I press down on the shutter button. What am I doing wrong? Or is the Mcex-16 broken (it did come in a banged up box)? Also, I’m pairing it with a 18-55mm Fujinon lens, which several people were doing in the reviews for the extension.
I've been using Fuji X-series cameras for a few years now, and have owned several of them.
I would like to know how to report a camera firmware bug with Fuji, and also how to submit firmware feature requests so that it reaches the right people in the US or Japan. Does anyone know how I can do this?
So far I've tried submitting via the official contact form here: https://www.fujifilmusa.com/support/ServiceSupportContactForm.do?catid=464128&prodcat=234644
However, that just resulted in a generic "please call this phone number" response. I called the number they recommended, and got passed to Fujifilm Corporate in Valhalla, NY, where my inquiry dead-ended since I don't know who to ask for in their phone system. Ideally, this would be sent via email anyway.
I must say, for a company that prides itself on continuously improving its firmware, I find it a little surprising that Fuji doesn't seem to make it easy for users to report bugs and send feedback on their products.
Does anyone know how to get in touch with Fuji? Furthermore, once we have this information, perhaps it would be a good idea for this community to post a pinned discussion on how to contact the company with bugs and feature suggestions?
Hey, this is a new member and new entree into the Fuji-clan. I am Oliver. Actually, I am a music composer based in Germany, through my travel and work, I noticed that I can’t stop to take pictures on the way. After the last 8 years only shooting with a smartphone, I purchase for the first time a new digital camera, a CANON 200D, in this month I got my first Fuji-Camera, an X-T30 with kit lens 18-55mm F2.8-4.0. I am pretty happy with it, to be honest, it is not the fastest system, but I also like the surprise which this system creates. With this cam, I could work on my portrait more with my own sensitivities on the people, especially for male portrait.
I would like to know if any the photography association could join especially for me in Germany.
For exchange I am glad to see you visit my instagram: