I've been using Fuji X-series cameras for a few years now, and have owned several of them.
I would like to know how to report a camera firmware bug with Fuji, and also how to submit firmware feature requests so that it reaches the right people in the US or Japan. Does anyone know how I can do this?
So far I've tried submitting via the official contact form here: https://www.fujifilmusa.com/support/ServiceSupportContactForm.do?catid=464128&prodcat=234644
However, that just resulted in a generic "please call this phone number" response. I called the number they recommended, and got passed to Fujifilm Corporate in Valhalla, NY, where my inquiry dead-ended since I don't know who to ask for in their phone system. Ideally, this would be sent via email anyway.
I must say, for a company that prides itself on continuously improving its firmware, I find it a little surprising that Fuji doesn't seem to make it easy for users to report bugs and send feedback on their products.
Does anyone know how to get in touch with Fuji? Furthermore, once we have this information, perhaps it would be a good idea for this community to post a pinned discussion on how to contact the company with bugs and feature suggestions?
First post on this forum so let me introduce myself : Nicolas, fuji x100 user when this camera was released, sold it and regret it, fuji x100f user for a month.
I would like to report an odd behavior which is supposed to be fixed in the latest firmware as per Fuji detailed report here https://www.fujifilm.com/support/digital_cameras/software/firmware/x/x100f/history.html
0/ my fuji X100F is running the latest firmware (2.11)
1/ In manual focus mode:
I use the AEL/AFL button to acquire focus
Or use the front ring to manually focus
(the area in focus is highlighted with the focus peak option so I know precisely what is in focus)
3/ AND focusing at short distance (less than 50 cm)
4/ AND using any aperture smaller than f/2.0 (the smallest the aperture, the biggest lens moves: see point 5/ below)
5/ When I press the shutter button, the lens slightly moves (obvious move) before the picture is acquired, thus ruining what is in focus.
I have repeated the same process in AF/S and everything works fine.
Anyone experienced this behavior?
Do you know if the fuji website has a link to submit incident request?
Thanks for reading !
Hi there! I have a new XT-20 with kit lens 16-50. The exposure compensation dial does not seem to work, neither on its own nor in combination with the forward dial when de ev dial is on C. I am missing something? Seems so simple, but it just has never worked (new camera). Or is something wrong with the camera?Thank you so much for any help!!! Best wishes! Renée
I'd like to be able to film night scenes with bright objects in them - exposure compensation is absolutely required. Yet it seems to be disabled in movie mode on the X-T20. Can't find an explanation in the user manual. Can anyone tell me if it's possible? Thanks!
Do you know is it possible to somehow recalibrate exposure compensation indicator /dial in XT-1?
When I'm in aperture or shutter priority mode the values on the dial do not reflect the ones on the screen. Let's say I put the dial in +1 position and the indicator on the screen shows 0, when I put it to +2, the indicator shows + 1 ⅓ etc. What is more - sometimes the onscreen indicator will react only after some clicks - when I put -1 ⅓ on the dial and move it towards 0 it reacts only after 6 clicks (6 moves) and shows - ⅓ (the dial is in + ⅔ position).
When I shoot in manual mode the meter seems to work fine but when aperture / shutter / ISO is in the "A" position and the meter changes into the indicator I cannot set it right.
Do you think that is a hardware problem with a dial? Or maybe it can be calibrated through software?
Thank you in advance for any info/help.
PS I am not 100% sure but I think that these problems started to appear after servicing th camera in FujiFilm service (due to "rubber skin" issues).