X E-1 repair or not?

[Jim White]

Hello, I've had my X E-1 for awhile now but it now seems to be in need of Fuji service. The shutter curtain has stuck in the closed position and I have not been able to find a simple solution to the problem. I did try contacting Fuji support but was told to send it in for service. I think I can predict that the cost of repair is going to exceed the value of the camera. So I guess I'm really asking if it's worth sending in at all. Anyone had a similar problem or experience with Fuji service when dealing with an older model? Any thoughts or advice would be appreciated. Jim White

[milandro]

 

From Fuji US:

http://www.fujifilm.com/support/optical_devices/tv_cine/warranty/pdf/index/Warranty_conditions_12_English.pdf

What is a warranty?

Your product has been manufactured to precise standards, with rigid quality control through every part of the manufacturing process. When you bought your FUJIFILM product, you were given a warranty, which means for a certain period after purchase, any manufacturing defect will be repaired by FUJIFILM free-of-charge. Our products are extremely reliable, but like all complex equipment, it is possible that faults can develop over time.

How long does my warranty last?

The warranty period for products bought is 12 months. The warranty period begins from the date printed on your shop or Web receipt.

That is what they promise and it is a mandatory act in most countries in the world.

 

If a camera fails past its guarantee period (which may vary) , in the majority of countries in the world , there is no legal obligation for any company to fix it free of charge.

 

In the NL ( and the EU) we have a two year minimum mandatory guarantee for a new product but there is a theoretical protection (not described and embedded in any specific law) that makes use of the “ reasonable” usable life expectancy for a product . Generally this is longer than the minimum guarantee but the have this enforced it will take more than a simple letter reminding the shop (which is the legal counterpart and not the makers) of their obligation.

 

So, if you are asking Fuji they MAY say they will fix it ( there is a legal obligation to provide service and parts past the guarantee expiration date but even that will stop at some stage), but why would they fix it free of charge if the guarantee has expired?

 

They have asked you to submit the camera and they will fix it, but it is unreasonable to think that they would have to do this free of charge.

The cost of repairs may vary.

 

In some countries there is a fixed cost . If the camera is not worth to you the cost of repairs than you don’t have it done.

I think it is very possible that the repairs cost will be less than a secondhand camera would cost.

 

 

 

 

Edited July 30, 2018 by milandro