Jump to content
photo-art

Fuji X-T20 Loss of Settings with a change of battery!

Recommended Posts

Hi fellow X-T20 users!  I started out with an X-T10 and used this camera for a couple of years.  Loved the camera and took some really great pics with this model.  Have recently upgraded to the X-T20 model and am delighted with the increase in mega-pixels, auto-focus speed and the recent firmware upgrade too.

 

However, I was surprised that when I slipped one battery out for a fully charged one, I found the camera had lost all of my preferred settings, even to having to re-input from "English" through the whole of the menus again.  The manual states that this will happen if the time lapse between battery changes is prolonged.  So, at the next at the battery change I had the new battery close to hand and slipped the used on out and immediately replaced it with the fully charged one.  It was not successful in rescuing my settings.  It appears that this camera has no capacity to hold/store the individual settings and has constantly dropped back into a full factory reset mode at each subsequent battery change.  Frustrating to say the least.

 

Has anyone else experienced this?  Am I missing something here?  Johnnie

Share this post


Link to post
Share on other sites

A friend of mine had the same issue with his x-t20. He contacted Fuji and he was informed that it's an internal battery issue. When saying internal battery, as I understand it it's like the battery that motherboards have in PCs.

 

In his case this battery needed replacement. Unfotunately we the users don't have access on that camera location, so if you have the same problem, you will need to send your camera to fuji.

 

Regards,

 

Vlad

Share this post


Link to post
Share on other sites

This happened to me on a recent trip.  Very frustrating to bypass language and date every time.  Also, the photos from halfway through the trip have the wrong date now and I had to turn off the annoying focus beep every time I turned the camera on.  Because I bought the X-T20 more than a year ago, it's no longer under warranty.  Fuji quoted me $275 to replace it.  I'm pretty miffed that it failed so early and that it's so expensive to replace.

Share this post


Link to post
Share on other sites

An update.  Fuji received my camera and quoted $381 to replace the internal battery.  This is absurd!  Essentially, slightly more than a year into this camera's life, I have to pay 40% of the replacement cost to replace the internal battery?  How good is that battery for?  Does anyone expect to spend $380 every year to year and a half for their "entry level" fuji camera?

Share this post


Link to post
Share on other sites

Same thing is happening to me last week. 

Not only does the camera resets itself when you turn it off and then on, but when it’s in use. So when I customize a button or change anything else, it will reset itself to factory defaults almost immediately. The camera itself will continue to work.

I bought the camera over a month ago. I called support and they confirmed it was a bad board and unfortunately I need to send the camera in for repairs.

Absolutely love the camera. Completely changed the way I take pictures...but a failure like this, so soon after purchase, makes me cautious. 

Edited by IAmJoe

Share this post


Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now

×