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attaz

X-Pro 2 Camera or battery issue

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Fuji shooters,

 

This is my first post and I’m looking for some help for the following problem.

 

My X-Pro 2 won't power up sometimes. This didn’t start until about a week or two after I’ve had the camera. When I turn the camera off and come back to it, anything between a few minutes or an hour or so, it doesn't start up after switching it on. I have to remove the battery, put it back in and then the camera starts up. It always starts after doing this. I’ve only had this camera for a month or so.

 

The batteries are the NP-W126S. One came with the camera and the other is an extra I bought. I’ve charged both in that time period and the green light was always constant during the charge. Coming back later after the light went out.

 

Going to also call Fujifilm.

Edited by attaz

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Just called Fujifilm and had a great conversation with this gentlemen. What he said:

   * make sure the battery goes to at least one bar or 1% and reset the camera.

   * after reset:

      * use the camera set to the P mode / around 10 or so photos

      * make no changes at first in the menu

      * then gradually make a few changes / taking a few more photos

      * each time, turning the camera off, then on

 

The camera is now working fine.  Was it a battery issue or I did something while setting things in the menu. I

made a number changes, trying one suggestion after another.

 

Great camera, but it's my first rangefinder and it's not to my liking. Will put it up for sale and wait for the X-T3.

 

Wanted to share this with the forum. I've learned a lot over the time that I've been a member...thxs

Edited by attaz

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The problem with my X-Pro 2 not starting up periodically, hasn't gone away as thought. Going to call Fujifilm support again Monday. I did some research at other sites, and found a number of X-Pro 2 owners having the same issue. They sent their cameras in and Fujifilm replaced the logic board. In one or two cases, they also replaced the top plate.

 

It's a new camera / Serial # starts with 74A.

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I'm sorry you're still having problems with the X-Pro2, attaz. I haven't experienced anything like this with mine, but I'll be very interested to hear what the problem turns out to be, so please keep the updates coming. If I were you, I'd definitely get Fuji to take a look: it should work on all settings straight out of the box, and you shouldn't have to mess around as described in your post of 3 May. Good luck!

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Follow up about my Fuji X-Pro 2 / Camera or Battery Issue.

 

Received an email from FUJIFILM NJ, May 23, that my X-Pro 2 had been shipped.

Called Fujifilm, NJ today to find out what they did. Spoke with someone in technical support

and he told me they replaced the power board because there was a bad component on it.

 

I'm happy with the turn around.

Sent the camera, May 14, USPS Priority Mail and it's now being shipped back FedEx, arriving May 29.

 

Looking forward to receiving it and checking it out. Unfortunate circumstances for a new camera. 

Edited by attaz

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Very interested to hear this, attaz - and glad you've got it sorted. I hope everything's good when it arrives. (I had an XF100-400 where they had to replace the motherboard 3 times, but I suspect that was just exceptional bad luck!) Thanks for the update.

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Thanks dfaye for your comments. Boy, that was some bad luck with your lens.

Out of the many lenses and cameras Fujifilm sells, you'll have a few with issues.

Anyways, looking forward to May 29 when my X-Pro 2 arrives.

Will get back after a couple days of using the camera. Should be fine...

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My camera reset back to factory spec yesterday. Never had this occur to any camera I have owned, ever. Quite annoying to get the camera back to the settings I prefer. The battery is full and is a Fuji. Weird.

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I wanted to update the forum about my X-Pro 2.

 

Received my camera from Fujifilm, May 29, after they replaced the power board. Tested the camera for a couple hours, with no issues. Here's what I noticed while operating the camera. The diopter  dial was installed backwards. This was disappointing after being excited about getting my camera back and looking forward to getting out with it. Called Fujifilm and they said to send it back and they'd pay for it to be shipped FedEx ground. Dropped it off May, 30 and it just arrived in NJ, but not at the Fujifilm Repair Dept. location as of yet.

 

So from May 14, until now, June 14, I've only had my new X-Pro 2 in my hands for one day. Dissapointed...

Edited by attaz

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That's really weird, attaz. I wonder how they managed that?! At least it should be a quick repair this time. (I know how you feel, though: for the first 7 months that I had my XF100-400mm (that I mentioned above), I had it in my hands for only about 6 weeks in between repairs until it finally came right. But it was worth the effort.)  The X-Pro2 is a great camera:  I hope you get a chance to really enjoy it soon. Thanks for the update.

Edited by dfaye

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Attaz, I will be most curious to see how my camera comes back from its repair (340.00++ charge) for the exact same problem.  This is a very lightly used body, and handled like all my cameras with kidgloves....I rather wish the repair facility was in Japan and not New Jersey;

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HippoLens, as you read in my post, the camera was brand new when I discovered  this problem. Lucky still under warranty.  That was my first disappointment and then the technician not paying attention to detail when he reassembled the camera. The Customer Service rep I talked with from the start was great, then the second rep to get the diopter installed properly, he had an attitude. For me, the New Jersey location is okay and the camera is still working properly.

Hope your experience goes well... 

Edited by attaz

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