I've just traded-in my X-T2 for an X-H1 since I like it ergonomics and IBIS. Normally I use CaptureOne for raw processing and occasionally ON1 Photo Raw. Their 2020 edition is a big improvement for Fuji shooters.
However, I wanted to revisit a raw file from my X-T2 and run it again through the in-camera raw converter using X Raw Studio. Much to my surprise, the software didn't accept my X-H1 nor my X-Pro2 to process the X-T2 raw file. It needs to connect to an X-T2 (which I don't own anymore)!! In the user manual Fujifilm states: "Please note, the RAW conversion is only compatible with a RAW file taken by the same camera model as the camera connected to the computer. For example, if the connected camera is a FUJIFILM X-T2, the RAW file must be taken by a FUJIFILM X-T2." I was stunned...
Is this me doing something wrong or just incredibly bad design by Fujifilm? I fully understand that an older camera can't process newer X-Trans CMOS4/X-Processor4 files. But all of my current camera's are X-Trans CMOS3 and X-Processor Pro just like the X-T2 with which I made the photos. I would expect compatibility to be depending on the sensor/processor combination (and pref some backwards compatibility as well for my X-Pro1 files), but not on the actual precise camera type?! This makes X Raw Studio useless when you update your camera. Clearly not a great business model...
I have a Fuji XT3 camera for about 3 months now. Great camera, really liking it much more than my previous camera. Can say that for sure because I use it more and it makes me feel take more pictures and improve. Such a powerful camera that's so light weight.
Some three weeks ago, when taking a video, it resulted in a write error. I have tried formatting the cards, upgrading the firmware and also changed the prefix of the file name (after seeing this as a fix for the problem). But so far no luck. It constantly gives the error when taking pictures. When I check there are many files missing in the sequence. I also noticed that if you sort by time, the file name sequencing is not proper...meaning they are not perfectly ascending or descending. At places, they are off by one or two file names in the sequence.
Fuji is asking to send for inspection. But I would like to know from fellow members if anybody has faced this issue and if Fuji has a sure shot fix for it. I know for many, they have even replaced the motherboard in a brand new camera with the issue still persisting. It seems mine is the first camera in India that has the problem according to the service dept.
This problem started after I shot the video for the first time using the camera. After that the error can mostly be replicated in CL/CH or Panorama mode. Tried different cards also.
I've been using Fuji X-series cameras for a few years now, and have owned several of them.
I would like to know how to report a camera firmware bug with Fuji, and also how to submit firmware feature requests so that it reaches the right people in the US or Japan. Does anyone know how I can do this?
So far I've tried submitting via the official contact form here: https://www.fujifilmusa.com/support/ServiceSupportContactForm.do?catid=464128&prodcat=234644
However, that just resulted in a generic "please call this phone number" response. I called the number they recommended, and got passed to Fujifilm Corporate in Valhalla, NY, where my inquiry dead-ended since I don't know who to ask for in their phone system. Ideally, this would be sent via email anyway.
I must say, for a company that prides itself on continuously improving its firmware, I find it a little surprising that Fuji doesn't seem to make it easy for users to report bugs and send feedback on their products.
Does anyone know how to get in touch with Fuji? Furthermore, once we have this information, perhaps it would be a good idea for this community to post a pinned discussion on how to contact the company with bugs and feature suggestions?