Jump to content

XT-2 Grip issues with battery, intermittent malfunctions, etc


Recommended Posts

Hi everyone,

 

This is my first post here and it concerns a strange issue i have been researching that i see others have been affected by as well. So far there has been no solution in any of various posts around the web. The problem is this:

 

I have a barely used VPB grip for my XT-2. They were purchased at the same time. They are barely 4 weeks old in use, the grip much less so due to the issues. I have three of the newer batteries plus the one that comes with the camera.

After fully charging all the batteries and putting the grip and camera together, the batteries in the grip displayed as fully depleted. Looking around online, some suggested flipping the booster switch, removing and reinserting the tray etc.

None of the described "fixes" worked perfectly. I assumed this was a software fix that Fuji could roll out. I decided to try and use the grip and camera knowing that the batteries were actually full despite what the display read.

However, this lead to even stranger behavior...such as the camera shutting itself off while focusing, or the joystick would not work on the grip but the shutter button would and other weird behavior. These issues were intermittent.

They are not reproducible and i have tried my best to trouble shoot and get the root of the problem.

 

As far as i can tell, the camera performs flawlessly...when the grip is NOT attached. I just came back from three weeks traveling around Europe taking hundreds of photos without any problems. So the grip is clearly the problem.

Again, many others are experiencing this issue with the battery display and the grip so I am uncertain what next to do. I want a working grip. If it is just a bug that Fuji can squash I can wait for that update. 

If, on the other hand, i have an actual defective unit then i need to contact Fuji and get it replaced.

 

 

I am writing to the Forum to get advice as to what to do. As i keep saying i know I am not alone and its hard to think that Fuji is selling lots of defective hardware so perhaps this is just a software issue that will be eventually corrected.

What do you think?

 

Any and all advice is greatly appreciated! Thanks for your help!

Link to post
Share on other sites

Thanks for weighing in.

 

Since writing my post I have done several more tests trying to see if i could get the intermittent problems to repeat. Here is what i found:

 

*i have swapped batteries for all the tests to be sure the batteries are not the problem

 

1) if there is only a battery in the LEFT tray of the grip the camera will *not* turn on. if there is a battery in the RIGHT tray, the camera will turn on and show the RIGHT battery as depleted.

 

2) after removing the charging cord from the grip and powering on the camera, 95% of the time the batteries in the grip will *not* display nor will the joystick or buttons on the grip work. oddly the shutter on the grip will work. turning off the camera and turning it back on will show the depleted batteries in the display as well as return all grip functions to work as normal. 

 

3) the display for Performance mode will flash intermittently when set to "Boost" mode long after the initial display when powered on. it only flashes once when set to "Normal".

 

In any event, it seems as though there is a short or something in my grip hardware and the best move is to just replace it.

 

Hopefully, the replacement will work as advertised!

Edited by occubusjive
Link to post
Share on other sites
  • 2 weeks later...

There have been a number of problems reported with XT2 and the battery grip. I found that 'resetting' either by taking out the battery case or switching off/on or various combinations seemed to resolve the apparent fully discharged battery. inconvenient and clearly a known problem. Known by plenty of users but not admitted by Fuji. there have also been reports of the fault occurring with the body and its single battery.

I contacted Fuji and suggested the problem was known (by users) and could be a software/ firmware issue in the body. They said it was not a known problem and sent pre-paid packaging for the battery grip to be returned under warranty. After over three weeks they have still found no problem with the battery grip and now want me to return the body!

I will post details of the outcome when known.

Link to post
Share on other sites

My battery grip works perfectly well with the body so it sounds as if there is a problem with either your grip or the body, and it is good to hear that Fuji are asking you to return both for checking. When you say the body works perfectly on its own there may be a problem with the contacts between the body and grip, or the computer that works out their relationship?

Edited by daveat22
Link to post
Share on other sites

I seem to have very similar issues with the X-T2 and the grip, especially it seems to either drain (all, including camera one) batteries very fast even when not used, or loses contact with the batteries. Would be very interested to hear what Fuji says when they return your grip/camera.

Link to post
Share on other sites

Hi All,

I have received my XT2 and battery grip back from Fuji. Once one person was taking responsibility for my problems I was kept fully informed, including a telephone call from him. They could find no fault but updated my XT2 body to the new firmware. I have not been out yet to fully test with the same usage which gave the problems but with the small amount of shooting i have managed there has been no problem. I hope to give it more of a test over the weekend and will report back on the results.

Edited by geejays
Link to post
Share on other sites

Hello again,

 

So I just now received my battery grip back from Fuji Repair located in New Jersey. It appears that they swapped it and sent me a working one. This is an option when you fill out the form to the repair center by the way, you can have them swap for faster turn around and I did select this choice. Unfortunately, once I re-connected the grip with batteries to my X-T2, I saw the same issue as before. The batteries show as fully depleted (red) even though they are fully charged. I have since plugged in the charger to the grip to charge the batteries once more to be extra sure. The lights on the grip for each battery well are both green...normally they are red when charging depleted batteries. Anyway, i will see if this works and report back in later...

 

*Also Geejays you edited out the firmware you mentioned that was due out in November from your earlier response, was this on behalf of a request from Fuji? As it stands i have a different grip on my camera exhibiting the same behavior which makes it seem it is the camera that is having the issue not the grip. As I mentioned in my initial post if this is something that can be corrected via a software patch or firmware update I do not mind waiting. Especially versus having to send the camera back to Fuji for repair. Can you speak more specifically to the firmware you are now running or any other details you learned from the Fuji representative?

 

thanks!

Link to post
Share on other sites

I am also having issues with the VPB-XT2 grip for the X-T2.  My grip was purchased in April.  I have noticed occasionally that the X-T2 thinks the grip has no batteries (or flat batteries) installed in it when they were actually fully charged.  I suspect there is a defect in the grip design possibly in detecting proper battery voltage levels.   I say this because after a huge photoshoot over the weekend my grip now will report that the left battery is dead.  I use Wasabi batteries in the grip.  This left battery detection error was not happening before my weekend shoot.  This past weekend I used many sets of Wasabi batteries and I only saw a temporary issue at the start of the shoot when both batteries were not registering in the X-T2.  This temporary issue went away after powering down the camera and reattaching the grip and powering the camera back on.   But as of now the X-T2 does not see any Wasabi battery in the left side.  If I try to plug in the grip charger then the left light flashes indicating an issue.  BUT if I put into the left battery slot an NP-W126S, same as I am always using in the body, the left battery shows up as fully charged.   I would glady use NP-W126S only if they weren't so overpriced.  I will be sending my grip to Fuji in NJ for repair.  On the phone someone with Fuji said that if there is no issue with the X-T2 when not using the grip then the chances are that the issue is within the grip only.

 

I have to assume many other photographers have this issue.  If you do robust shooting or use a large lens like the 50-140mm 2.8, you need the grip.  Fuji is apparently now selling more photographic equipment than Nikon.  It would help them to sell more by reducing their prices a bit, especially for something as crucial as batteries.

 

https://camerarepair.fujifilmusa.com/Forms/RepairForm.htm

 

Link to post
Share on other sites
  • 1 month later...

Hey everyone,


 


Updated my X-T2 to the latest firmware yesterday and spent some time trying to resolve the issue with the grip. Remember, this is not my original grip i purchased but a refurbished one that Fuji Repair in NJ sent to me when i sent mine in. Unfortunately, the issues still persist. The camera functions perfectly normal without the grip attached. After many attempts at troubleshooting I think I may have some insight into the problem. Let me explain...


 


What i think is occurring is that when attaching the grip to the camera, if not done "properly", then the contacts may not be flush with the contact plates. The screw that attaches into the body of the camera has quite a bit of wobble to it. While there is a guide pin etc to help the two parts lock together, I think that it is still possible to attach the grip in a manner where the contacts are not flush and this causes the dreaded "red dead battery" display/glitches. I have attached the grip from all angles (with the camera right side up, upside down, sideways, etc) in an effort to see if there is an optimal way to attach the grip that will not cause these issues. Sometimes when attaching the grip the shutter on the grip would work but NOT the buttons or joystick. Turning off the camera when this happens usually causes the camera to NOT come back on until the grip is removed and then things would be back to normal with the X-T2. This leads me to believe that there is a possible short circuit in the electronics if the grip is not "perfectly attached".


 


However, even when the grip is recognized properly and all controls work, the batteries will sometimes flash as FULL when they appear on screen right after turning on the camera, only moments later to turn red. This is with all 3 batteries in the camera fully charged. I did an additional test to see how long the camera would last in that state and recorded two full length video clips in 4k 24p. When the camera finally shut off it was very very warm. I removed the grip and took the battery out of the camera. It was literally hot to the touch. I then removed the batteries from the grip...totally cold. I then confirmed that both batteries were still completely fully charged by placing each in the camera. So i had inadvertently recorded video in boost mode using only the camera battery which is why both camera and battery were so hot...the grip batteries were not utilized at all!


 


So it seems that while the grip controls are functioning, for whatever reason the batteries in the grip are not flowing power to the camera. I am pretty stumped as to what to do next. It seems pretty unlikely I bought a bad malfunctioning grip only to get ANOTHER malfunctioning grip from Fuji Repair. Every other aspect of my camera is without any problems or issues. Things only get wonky when the grip is attached. I have yet to use the grip and see 3 fully charged batteries on the screen that stay that way.


 


I am going to seek out a local photographer or photo store with this gear and try to see if placing my grip on their camera has the same effect and if their grip works on my camera.  I need to solve this maddening problem!


 


Again, any help or thoughts or advice is appreciated.  Thanks in advance...


 


Link to post
Share on other sites

I have had xt2 with a grip for over a year now. Since the first day - grip was attached to body and its this way all the time.
And since the beginning this set was causing the battery drain problem.

Every now and then - when I put the battery tray into the grip - it shows flat batteries (I do not use in-body battery).

 

Sent the camera to repair - and Fuji didn't find it faulty - even that I KNOW - it is faulty.

 

So I have to live - with faulty camera - that I spent a small fortune for - and deal with it - by taking the tray out - and reloading it.

By putting it back - it 99% - solves the issue - till next time :(

 

Im very very disappointed with Fuji service.

Same was - with xt1 - rubber surface very fast wearing off - and they didn't fid it to be a problem.

 

The camera - to me - is not to the high standard - that they marketed it and advertised it.

Its not so solid - at least I don't feel it is - as even plastic nikon d90 lets say - not to mention metal bodies like Nikon d700.

Link to post
Share on other sites
  • 1 month later...

Well I finally got out and about with my XT2 and battery grip (see previous post above). The problem is still there. Whilst my camera is being carried it is switched off. When I switch it on sometimes the icons for the grip battery show red, i.e. low charge. If I then switch it off, take out the battery tray and put it back in then it works fine. So after being without the grip for two months the camera for one month of its guarantee period with no result I have come to the conclusion that it is a design flaw.

The problem occurs when I use my 100-400 lens (and 1.4 converter) carried using my Black Rapid sling strap over my shoulder. It may be said that I should not carry it this way. Perhaps not but if Fuji want to compete with Canon and Nikon then they have to make their equipment competitive. This is how i used to carry my Canon 7D MkII with Canon 100-400 lens with no problem at all.

Link to post
Share on other sites
  • 3 weeks later...

Are these problems occurring with the correct Fuji NP-W126S batteries, or only with third-party knock-offs?

I purchased my XT-2 kit all at the same time. Batteries, grip and camera. I have 5 batteries in total. Also I sent my original grip to Fuji repair and they sent me back a new grip. The problem remains. My the grip simply does not function correctly when connected to the camera. The red batteries in the display seem to be the correct status...the additional power is not getting to the camera which affects both video and certain other features. When the grip is not attached camera works flawlessly.

Link to post
Share on other sites

Above is a few of the batteries as well as the box and booklet they come with. Is there any reason to suspect they may not be genuine? Do you have information regarding this issue in connection with batteries? The Fuji Rep i spoke did not mention this. I purchased everything via Amazon with no reason to believe i was getting counterfeit gear...

 

I should reiterate that I have been researching this issue since August of last year and have found postings about it all over the web. The consensus is that Fuji has made no official statement with regards to the issue. However, many XT-2 owners who use the grip seem to be suffering with this. The problem is intermittent and provides no reliable means of troubleshooting it. While many remove the tray and reinsert it, this is not a consistent fix and does not work at all for me. If i am certain that the batteries in the grip are fully charged yet the camera info shows them as being fully depleted i can not assume that everything is working despite what the display shows. It is extremely frustrating to say the least as i am sure the few who have found their way to this thread can attest to.

 

It is, i guess, possible that my original brand new grip was faulty AND the grip that Fuji repair sent me was also faulty. I wish i could test other grips to see if they all have the same behavior on my camera or if one magically works. At least then i would know there are simply faulty units being sold...versus worrying about if it is my camera that may be cause of the issue. 

 

To the best of my knowledge, my gear is all genuine and the camera works flawlessly. Except when the grip is attached. So sent the grip to Fuji Repair and they sent me a new one. Same issue. I thought the latest firmware update might fix it. Nope.

 

suggestions???

Edited by occubusjive
Link to post
Share on other sites

 

Are you certain they all genuine Fuji batteries?

 

 

 

 

Thanks - I was just trying to clarify, since you never actually said you bought Fuji batteries with your camera.

 

Battery grip problems are quite common with other camera brands as well, but it's usually from using the cheap third-party batteries.  I've never had an issue with my VPB-XT2 - knock on wood...

Edited by ImagesWest
Link to post
Share on other sites
  • 2 weeks later...

Reading this post caused me to go and check my own XT2 and Grip.

Mine worked fine, but checking the possible 'electronic' trouble areas one has to be aware that the electrical contact between the body and the grip is a multipin plug that does not make contact like a normal plug and socket.

The plug male ends protruding from the grip are not fixed but spring loaded to allow for any mechanical tolerance issues between both parts when joined together

The Female socket on the camera is in fact part of a printed circuit board.

Contact between pug and socket relies on low pressure contact between both.

Any ' dirt or residue' on the camera board could cause poor or no contact on an individual or multi pin basis which would possibly lead to many of the issues listed. Likewise any issue with the velvet gasket on the grip or sticky male pins could be a problem.

Keep the rubber cover on the camera at all times  its not mated to the grip.

A good quality electronic contact cleaner could be used to wipe the female printed board on the camera but Fuji should recommend this.

A good camera or electronic shop may help with this.

Link to post
Share on other sites
  • 2 weeks later...

Similar issue: Fully charged batteries suddenly reading depleted or low. Solved by removing/inserting battery grip. Before I was aware of this issue I was removing the "dead" battery and replacing with fresh one, causing me to burn through batteries very fast.

Link to post
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.

Guest
Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

Loading...
  • Similar Content

    • By Argentus
      Hello. I just acquired a EF X20 Flash. I put it on the hot shoe but my XT2 (firmware 4.40) recognizes it as in sync terminal. So I can only acces the Manual mode (the TTL Mode in Flash Settings is grayed out). The flash does fire on Manual, but the TTL is not working.
      When I put the EF X8 Flash, it simply does not even fire. 
      I am on single shot and mechanic shutter.
      Any ideas what might be happening?
      Thanks a lot!

    • By ibraxwane
      Hi guys,
      Hope you're all well.
      My Fuji randomly stopped turning on a few weeks ago. The screen turns on but not completely (as seen on the attachments). Changing to the Viewfinder also doesn't work, shutter doesn't go off...nothing works. When I turn it off, the screen stays on; I have to remove the battery for my camera to shut down. I've interchanged between my 3 batteries multiple times, and the problem persists.
      I've looked for solutions on forums, but never found anything that fits. Tried updating the firmware through an SD card but the camera won't even turn on for the update to begin in the first place.
       
      Any tips? I'd love to hear from you guys!
      Cheers,
      Ibra


    • By Filand
      Hello,
      I have a quick question regarding the XT-2.  I jumped from a Canon 40D to the XT-2 some time ago.  I love the camera and the feel and output are fantastic for me.  With that said, I have noticed that I have a harder time (on the Fuji) transferring what I see in my viewfinder to my computer screen.  In other words there seems to be a disconnect between what I see in the computer and what I remember being in the viewfinder.  I don't think it is a color or exposure issue, maybe a framing?  Not quite sure.  Do I simply need more experience with the camera?  I'm using a 18-55 for both cameras.  Thank you.
    • By Thubten
      I have used cameras for a long time, none of them weather sealed, without any damage from water or dust.In fact I don't recall it even being an issue.But now I am deciding between an xt2 and xt20 ,mainly on this basis and the $700 price difference.I will never be out in the rain with this gear, but it will be exposed to ordinary dust, and perhaps high tropical humidity.I am leaning towards the xt20.This has perhaps been covered before, but I can't find a search function.
    • By Danny Bates
      Is anyone else having this problem?
      My XT2 works beautifully with my Godox flashes (two AD200s and one AD600) when my shutter speed is 500 or higher. But if I drop the shutter speed below 500, the flashes stop firing.
      I'm using the Godox XPro-F transmitter.
      So what I'm really wanting is "Low Speed Sync" so I can use my Godox flashes at speeds like 1/60, 1/125, 1/250, etc.
      Why I do not suspect the transmitter or flashes
      I can press the test button on the transmitter and the flashes fire I can put the same transmitter on my X100s and shoot at any shutter speed and the flashes fire successfully This makes the XT2 my prime suspect.
      Under the flash function setting menu, I do have Sync Mode set to AUTO FP(HSS) but I've tried the other settings with no success either (and didn't expect those to help anyway).
      I am in single shot mode and not using bracketing or multi-exposure features.
      And it doesn't matter if I manually turn off HSS via the menus on the flash units.
      Do you have any suggestions I can try next?
      Can you see if you are able to shoot and sync at 1/60 using your XT2 and Godox transmitter and flashes?
      Any help or suggestions will be thoroughly appreciated!
  • Posts

×
×
  • Create New...