Jump to content
Sign in to follow this  

X-T20 Brand New: Locks Up, Can't Take Pictures

Recommended Posts

I'm just getting into photography, bought my first mirrorless today. Snagged an X-T20 kit with the 18-55mm from a local shop, and I was super stoked. The store is very reputable.

I was using the camera for a few hours tonight and it was fine, but then randomly after changing it to High Performance mode, I was using the touch screen to focus, and the camera locked up with the green focus light blinking with the LCD still working. Even flipping the on-off didn't shut down the camera, and I had to remove the battery in order to turn it off. Now the camera does this every time I even try to focus, whether it be pressing the shutter release or touching the screen. Sometimes the screen completely locks as well and other times the screen + sensor is still active but locked.

Nothing seems to resolve the issue: I have reformatted the SD card, reset all the settings I think I am able to, and nothing seems to change. I'm quite frustrated. I had updated all of the firmware (body + lens) before ever using the camera.

Any ideas on what the issue may be??? I feel like my best bet is to just bring it back to the store, but this was their last kit, so I'm pretty bummed.

Share this post

Link to post
Share on other sites

Yeah... man this sucks. I think they might have another kit in the black color, which wasn't preferable for me. The store only gives store credit, so I'm kinda stuck. Had been wanting to support a local business. Holding out hope that they live up to their rep as far as customer service and crossing my fingers that the next kit from them has no issues.

Share this post

Link to post
Share on other sites

A refund/replacement would obviously be ideal, but if that's not a viable option then get the store to send it to the local Fujifilm people for analysis and repair; once your camera has had the 'once over' from their Tech Gurus it should be up to standard.


Meanwhile, just as a general comment on dealing with camera retailers, I can imagine where a policy like this ...



In the UK, I believe if the camera is under 30 days old, they have to offer a refund. The Sale of Goods Act may be able to help you.



... could lead to a consequence like this ...




The problem with Fuji camera equipment is that Fuji does not seal their boxes so you don't know if what you buy was returned by someone else.


After all, if a retailer is forced by law to refund somebody who has decided that they simply "don't like it" after that somebody has played with it for two or three weeks, then what option does the retailer have but to vend it to someone else as a new camera? I'm not at all sure that this attempt at consumer protection in the UK is going to necessarily provide the protection that was expected.


Best of luck in getting this resolved, anyway!

Share this post

Link to post
Share on other sites

That's not how it works - they only have to replace/refund if the product isn't working as it should, or is damaged. It's not an attempt at consumer protection - it's been the law at least since I bought my first item from a UK shop (I'm 53 and born and bred here). After the 30 days you revert to the manufacturer's warranty and/or the Sale of Goods Act, which covers you for up to 2 years and requires the retailer (not the manufacturer) to provide a remedy if the item is 'not fit for purpose' - for instance if your new TV breaks down after 18 months the manufacturer may not be interested, but on the basis that 'any reasonable person' would expect a £1000 or whatever TV set to last longer than 18 months, the retailer has to suck it up (although they twist harder than a shark on a fishing line to avoid doing so a lot of the time). I have, on a couple of occasions, prevailed successfully on one of our larger supermarket chains to replace kettles that conked out after 18 months or so using the SOGA.

Share this post

Link to post
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.

Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

Sign in to follow this  

  • Similar Content

    • By rogercorke
      I love my X-T20. It’s the best camera I’ve ever bought - except for one thing: since I bought it 15 months ago I’ve had to have the sensor cleaned three times. Previously, I’ve had a LUMIX G3 and G6 and never had to get them cleaned at all. I know getting the sensor cleaned is an occupational hazard for mirrorless camera owners but I don’t  use this camera any more than those, so have I just been unlucky or is there something about the design of the X-T20 that makes it particularly vulnerable to dust and dirt?
    • By matt21484
      We had a nice weekend in CO, so the family headed off to the Zoo.
      Denver Zoo
    • By runbei
      I'd like to be able to film night scenes with bright objects in them - exposure compensation is absolutely required. Yet it seems to be disabled in movie mode on the X-T20. Can't find an explanation in the user manual. Can anyone tell me if it's possible? Thanks!
    • By mahidoes
      I'm a new X-T20 user . I found a most bookmarked thread in a forum suggesting picture profile settings inorder to gain rough RAW preview to facilitate ETTR.
      There was a reply saying this can be simply achieved by turning off the "picture preview effect" under display settings . But there was also a counter message saying it wouldn't work and it said to use your desired simulation (with settings if you want).  do a test (by increasing) and find out the safe +EV range you can recover.
      I usually use exposure preview off with highlight clipping alert in order achieve ETTR. But some time I find although clipping warning doesn't come in evf, in post things are blown out and they can't be recoverable. Now I use 1/3 under than clipping highlight warning with "pic effect preview" turned off. Still I'm not confident.
      Which method do you use to achieve ETTR?
      Can you tell me if you are using provia simulation in x-t20 how many stops are recoverable in post?
      If you tried picture preview effect off method along with high light clipping option like me to get EETR how it is working for you?
      Thanks in advance
    • By Madmo
      Hi Everyone,

      I am hoping the Fuji veterans here can offer suggestions to a problem I have with the Mount Adaptpr setting on the X-T20. For lenses 5 and 6, I can set the Focal Length. However, the Distortion, Color Shading, and Peripheral Illumination Correction options are (unshaded) disabled.

      Firmware v2.0 is installed and the Shoot Without Lens is On. What have I missed?

  • Create New...