Jump to content

What is the expected turn around for a repair

kagetora13

By kagetora13
in General Discussion

 Share

Recommended Posts

kagetora13 Rookie

kagetora13

Posted
Posted

Hi,

 

I have a Fujinon 16mm f1.4 lens which had what looked like dust on the rear element. I sent it in on June 20 (received June 27) into Fuji Repair Canada in Mississauga. Pretty much after talking to support they thought it would take till July 26. Now I contact them and they are now quoting the week of August 7.

 

Just wanted to get the community feedback on what my expectations should be.

 

Thanks

Randy

Link to post
Share on other sites
milandro Grand Master

milandro

Posted
Posted

Much depends on where you are in the world but the only time I had to send a camera for repair ( from the NL) it took a total of 8 weeks , 2 weeks were the shop’s fault a t 6 weeks the German Fuji lab.

 

It is ridiculous, I agree. Dust on the rear element was reason for me to exchange the 10-24 almost immediately after purchase.

Link to post
Share on other sites
kagetora13 Rookie

kagetora13

Posted
  • Author
Posted

Thanks for the feedback. Its kind of annoying to me that I have only shot indoors for 2 months (under 100 shots) with this lens when i noticed it. I've had Canon lens for over 10 years and never had to send it in. So hoping this is a one off. I'm kind of laughing at myself that Henrys Photography sent it out as a rush instead of replacing it. But lesson learned.

Link to post
Share on other sites
kagetora13 Rookie

kagetora13

Posted
  • Author
Posted

It's taking the Edison, NJ service center about 10 days to do camera repairs (X-T2 body only).  Fuji also has a pretty inexpensive rental program that runs around $35 for the period of the repair, plus shipping.

 

reggie 

 

I wish I had been given this option. Under warranty I think you should be given a loaner if you did not cause the damage.

 

On the other hand you spent $1000 on a lens and the repair centre says your repair will take over 5 weeks where the item needs no parts replaced. I'd say for a hobbiest that makes me think maybe I should just get an iPhone. Can you imagine how long it might take of I sent in my 50-140? But at this point I hope I can get some late summer shoot in if they send back my lens in two weeks.

 

Thanks again for the support everyone.

Link to post
Share on other sites
Mike G Experienced

Mike G

Posted
Posted

This is what the enclosed doc said!

 

According to the document enclosed the Main PWB was replaced as was the top plate. Also the camera firmware was updated to 2.11, so just maybe part of the problem was firmware related?

 

So we're talking about a virtually complete strip down and of course a rebuild!

Link to post
Share on other sites
merlin Mentor

merlin

Posted
Posted (edited)

This is what the enclosed doc said!

 

According to the document enclosed the Main PWB was replaced as was the top plate. Also the camera firmware was updated to 2.11, so just maybe part of the problem was firmware related?

 

So we're talking about a virtually complete strip down and of course a rebuild!

 

Glad your baby is back home!  And hopefully no more problems...

 

Interesting re: FW 2.11.  I just visited the Fuji website, and the latest version posted for the X-T2 is still 2.10.

Edited by merlin
Link to post
Share on other sites
Mike G Experienced

Mike G

Posted
Posted (edited)

Merlin you are right I too thought that the new firmware 2.11 was odd soI also checked thr Fuji website and yep they are quoting 2.10, I wonder if this is a fore runner of the next FW update? Time will tell!

 

When I unwrapped it it appeared as if new! Also a free battery was a bonus, I presume somebody forgot to remove it.

Edited by Mike G
Link to post
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.

Guest
Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

×
 Share
Go to topic listing

  • Similar Content

  • Posts

    • Sigrid
      Introduce Yourself

      By Sigrid · Posted

      Hi everyone !!
    • Greybeard
      X Raw Studio Doesn't Create Drive for Camera When Connected

      By Greybeard · Posted

      X Raw Studio works with image files on your computer - not the image files on the camera card
    • mapoett
      X-s10 Fast shutting 20/30 fps crop ES

      By mapoett · Posted

      Hello. Thankyou,now Is all more clear: I have take some time in your link. Let tell you. I has totaly forget this machine have "compress picture option" and not Only "compress lossless" anyway not change the experiment. RAW  and this last two format look like same result about Number of recording picture. Can tell all results in this: in raw you can make 17 pictures for second. Is wrong. Is about One single Press and wait buffer. Full 30/20/10/8 not change. After 17 Need Press again. You not can Press before "redgreen light recording Is on".   With preshot you can have 25  are more 7 pictures . The story change Only in jpg shot only. In jpg at 30 you have 30 picture but redgreen light off very Fast so you can shot very quicly. At 20 shot Is about start look like infinite shot. 60. So the best performance are this last One  about Speed and recording picture after camera working witout big limit. I want take a shot about Italy cyclet Just for passion. I think i Will use this last setting.  After Need check when battery not are full change and ambient temp.  Anyway my cam look like exactly specific about you link. Im Happy my cam working perfectly.
    • jerryy
      Hello from Iowa

      By jerryy · Posted

      I do not use Flickr, so I do not know what their BB code is. All I did was copy the second link you provided, (starting at https: and ending at  _k.jpg — leave off the [img] and [/img] tags) and pasted it into the message. After a moment, a message popped up asking if I wanted to paste it as the image or as a plain link. I did this twice, the first time I had it paste in as the image and the second time as a link. Nothing fancy or tricky.
    • FrankWeiser
      Hello from Iowa

      By FrankWeiser · Posted

      So do I just copy the BB code from flickr and paste it anywhere on the page like other forums or is there some other trick I need to perform to get it to post?
×
×
  • Create New...