X-H2S Dead After Firmware 7.20 Update via App

[Boromir12]

Yesterday I updated my X-H2S to firmware version 7.20 through the Fujifilm app, and immediately after, the camera stopped working. It powers on but is completely unresponsive.

I tried every possible fix:

• With and without lenses

• Different lenses

• Removing battery and cards

• Force firmware recovery

Nothing worked — the camera remains bricked.

This body has been carefully handled with very limited use, and it’s just over 2 years old (so out of warranty). Tomorrow I’ll be contacting Fuji support and sending it to the Mississauga, ON service centre. This problem looks very similar to the app-based firmware update issue that Fujifilm publicly acknowledged in January 2023 for other X-series models, where cameras froze after updating via the app. In those cases, Fujifilm accepted responsibility and repaired them at no cost. I’m sure they’re going to charge me a lot of money for this. Do any of you have similar experiences?

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[maximkrykovich]

I faced the same problem today. I don't know what to do!? I live in Russia, there are no service centers.

[Boromir12]

I sent my camera to Fuji Canada in Mississauga on Sept 16. No acknowledgment, no updates. When I finally asked, they told me to wait until early next week. Two weeks just to even look at my camera—terrible service for a so-called premium brand.

[maximkrykovich]

I'll wait for your messages.

[Boromir12]

 I got my X-H2S back from Fujifilm Canada, where I sent it in due to a firmware-related issue. They "repaired" it at no charge, which I appreciated — but now it's come back with a completely new issue and is basically unusable.

As soon as I attach any lens, the screen starts blinking for about a minute, then shows a “Lens Error” message. I’ve tested it with three different lenses, with and without a memory card, and the result is always the same. The problem only goes away when no lens is attached.

This issue didn’t exist before the repair. It was returned to me marked as fixed, but now it’s even worse — I can’t use the camera at all.

 Video showing the issue: https://youtu.be/ki7oHViDwsQ

Edited October 17 by Boromir12