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X100T not working vertically.

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I have a friend on vacation in Utah at Zion and his X100T is taking pictures normally but when he turns the camera vertically the camera goes dark and the camera does not take a picture. 

 

Does anyone have any suggestions? Thanks for your help.   

 

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Thanks for the tip. You were correct! The funny part is that he thought it was a joke and didn't try it until he got home today. 

What was the fix? I have that issue with my 100S

 

Thanks!

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