XT200 turns off when I start recording in any mode

[Gaurang]

hey everyone, this is my first fujifilm camera and I'm scared of that the fact that it has been turning off every time I turn video recording on. either from manual or movie mode. 

things you should note -

- I use the sandisk SDXC card 128GB which is supposed to be *for* 4k recording. 

- the battery is fully charged.

- the settings to at least change it from 4k to a lower resolution are all greyed out in both manual and movie mode. 

 

any help is appreciated, thank you so much! 

[Greybeard]

Do you mean that the camera completely powers off when you start to record a video?

Not sure why it would do that unless there is a fault but if the setting to change Movie Mode is greyed out you might have the High Speed Recording Mode turned on - at least try turning that off but it shouldn't power off the camera.

There is always a chance its a card problem - do you have a different card you could try?

Is the battery fully charged?

[Gaurang]

54 minutes ago, Greybeard said:

Do you mean that the camera completely powers off when you start to record a video?

Not sure why it would do that unless there is a fault but if the setting to change Movie Mode is greyed out you might have the High Speed Recording Mode turned on - at least try turning that off but it shouldn't power off the camera.

There is always a chance its a card problem - do you have a different card you could try?

Is the battery fully charged?

I have the proper sandisk SDXC v30 card that's used for 4k. the battery is fully charged. 

however -

1. I updated the firmware but it's still the same. 

2. the battery that the sellers sent is actually third party. it's by a company called batmax. I'm wondering if that is the cause. 

3. the high speed recording mode is also greyed out so turning it off is also not an option. 

[Greybeard]

So this isn’t a new camera from a FujiFilm dealer? I’m guessing that from the comment about the third party battery.

I would go back to the seller.

Edited March 16 by Greybeard