X-E4 Issue

[Jasmine McDonnell]

Hi,

Our X-E4 has started returning the following error when turning the camera on: ‘turn off the camera and turn on again’.  When we disconnect the lens the error message clears however as soon as it reattaches it comes back. Can we assume this is an issue with the lens and not camera? Or is it to do with the actual camera?

[jerryy]

22 hours ago, Jasmine McDonnell said:

…

Can we assume this is an issue with the lens and not camera? Or is it to do with the actual camera?

Welcome to the forum.

This issue shows up now and then, some folks are able to find a solution and some are not

Try a different lens (your local camera store may be willing to help you if you do not have a spare).

Get some quick drying electrical contact cleaner, spray some on a cloth and wipe the contacts on the lens and body a few times and let both dry for an hour or so before before reattaching the lens to the body. Do not get any of the cleaner any where other than the contacts though or you might bring on an entirely different issue, A long time ago, folks would use the eraser on pencils to clean contacts, but it is easy to slip and push the pencil in where it should not go.

If these approaches do not work, you may need to see how much the estimate will be for the cost to repair it and go from there.