Fujifilm X-S20 webcam mode issue

[vgudz]

I have trouble with X-S20 as webcam.

The camera should be "plug and play" in terms of setting up the webcam functionality (only one choice in menu), but I having issues — it just freeze image (black screen in apps on mac).

The camera itself works just fine, but like a video source on Zoom, FaceTime or OBS just freezes after a very short while.

Different USB-C cables, different modes on the computer and camera, with and without microphone connected, etc.

Of course I followed these official steps:

https://fujifilm-dsc.com/en/manual/x-s20/connections/webcam

Any advice on this?

[willy mouna]

Im having this problem as well, its freezing everytime i cannot do my meetings. 
I changed cable, tried using zoom or google meet, but the problem is for sure on the fuji xs20.
CAn someone help us? We paid expensive price for something that is not working.
please

[willy mouna]

I tried many options, nothing works. i tried to reset the camera, i tried to changed options on the menu, i talked with someone from fuji and he didnt hlep me. he said me to send to the fix store. 
but we see that this is a general problem. can we have a fix please?

[andyfitz]

Has nobody figured out this issue?  i've upgraded to MacOS Sonoma and sadly I sometimes see the device but it's a black box.

[Tim Rogers]

I want to use it as a webcam for business calls but I can’t trust it. Works fine for half an hour or so, but often freezes after that. Also, I thought that it would charge with a usb connected to the computer, but it doesn’t. And even though I am using a fully charged battery it quickly runs out. Please help…

[Yan Varabyou]

omg this problem hasn't been solved since July. great job fuji

[Umberto1986]

I have tried everything, and I have exactly the same problem. I am using windows 11, and when plugged in as a webcam the camera turn itself off after about 2 minutes. I have had several webcam cameras and I have never experienced a similar problem. The solution that provides https://fujifilm-dsc.com/en/manual/x-s20/connections/webcam not only does not work, but turning off the communication with the device makes the camera not being able to be recognized by the computer as a webcam. Maybe there is no solution other that using a different webcam, which is what I have been doing.

[Vid]

Here is what works for me, on my X-S20: Before connecting the USB cable, put the vamera in Vlog mode and select Auto Power Off to "OFF" in the Power Settings menu. Then turn off the camera, connect the USB cable, and turn it on. I am using the Fujifilm X webcam driver that can be downloaded from https://www.fujifilm-x.com/products/software.

Note that putting the camera in any other mode than Vlog, or setting Auto Power Off to anything other than OFF, will cause the camera to power off automatically after a while. This is a more than questionable design choice for Fuji - not to call it a bug - as nobody in their right mind would expect a webcam to automatically power off while being used.

Remember to set Auto Power Off back to your favorite choice once you are done using it as a webcam.

Another thing to keep in mind is that the camera seems to be drawing power from its battery, rather than the USB port, while being used as a webcam. This is not documented in the owner's manual. So I strongly recommend you use a dummy battery with an AC adapter instead of the battery.